Job Summary

The Food & Beverage Manager will provide leadership for all the day to day operation of the F&B department including Meeting and Events, Restaurants, Lobby Lounge, Room Service in respect to standards, revenues and cost control with the aim of achieving optimum financial returns for the company/owners, whilst ensuring highest levels of Team members and guest satisfaction.

It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.

General Requirements

• Provides the strategic direction for F&B department of the hotel
• Trains and develops the F&B team and provides support when required
• Ensures that effective communication flow is maintained at all times
• Attends F&B departmental meetings to address any issues or concerns for staff each department on a quarterly basis.
• Ensures that the operational departments work effectively as one team with the F&B departments to provide seamless service across the operation.
• In conjunction with the Executive Chef, prepares the sales promotions and mailings.
• Works closely with all F&B HODs to ensure the hotel is in full compliance with licensing, regulations, Health & safety policies, Food Hygiene regulations and other local policy and procedures.
• Ensures health, safety and hygiene and other relevant legislative obligations are fulfilled.
• Has a detailed understanding of the competitive landscape as a whole in your area/city including emerging trends.

Leadership

• Maintaining a business environment based on the Code of Conduct and Company Vision
• Maintain and enhance the open door policy to all Team Members providing advice and guidance when needed in regards to their issues or concerns and/or grievances
• Responsible for People leadership of direct reports of your teams (recruitment and selection, performance management (Appraisal/PDP), Team Members development and motivation, counselling / disciplinary issues.
• Conduct regular coaching sessions/1:1s with direct reports

Human Resources

• Ensure that the hotel are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. E.g. AES, Success Matters, Probation reviews etc.
• Ensure that the administration of the probation review process in the operational departments and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties
• Talent Reviews taken place as per the communicated timeline and are live in the business
• Ensure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers are positively encouraged
• Control the LTO, Absence and Payroll in your department in conjunction with the HR Leader on property to ensure that any areas of concern and monitored and rectified to meet the HR BSC Targets.
• Manage the AES process in your department ensure that the follow up meetings are done and the Team Members have timely feedback.
• Conduct interviews for relevant roles in conjunction with HR
• Review manning and re-recruitment of all positions in conjunction with HR
• Ensure that you dine in the Team Members restaurant at least three times a week and provide HR Leader on property feedback
• Support WYNcom with quarterly People, Community and Sustainability engagement events.

Experience, Certification and Education

• Ideally BA hotel Management / Business or equivalent
• Progressive growth in F&B Division (4 to 5 years relevant management experience)
• Preferably experience in a branded international hotel chain