Company
Qatar Energy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable
development,utilization and monetization of oil and gas resources in the State of Qatar.In its efforts to become one of the
best national energy companies inthe world, Qatar Energy's activities and those of its subsidiaries andjoint ventures,
encompass the entire spectrum of the oil and gas valuechain locally, regionally, and internationally.They include the
exploration, refining and production, marketing, andsale of oil and gas, liquefied natural gas (LNG), natural gas
liquids(NGL), gas to liquids (GTL) products, refined products, petrochemicals,fertilizers, steel and aluminum. As an
integrated corporation,Qatar Energy's activities also include marketing and sale of oil and gasand other various
products.Qatar Energy's operations and activities are conducted at various onshorelocations, including Doha, Dukhan and
the Mesaieed and Ras Laffan Industrial Cities; and at various offshore areas, such as offshore oilfields production stations,
drilling platforms, Halul oil export island,and the North Field, which is the largest single non-associated gasreservoir in the
world covering an area of 6,000 square kilometers. Theutilization of this field’s massive reserves has become a
primarynational goal to continue the development and prosperity of the country.Qatar Energy pays the utmost attention to
the health and safety of itsemployees, contractors, visitors and the local communities where itoperates. From drilling to
construction, operations to decommissioning,Qatar Energy's health, safety and environment policy forms an integralpart of
the corporation’s daily business and long term planning.Qatar Energy is committed to contribute to a better future by
meetingtoday’s economic needs, while safeguarding our environment and resourcesfor generations to come. Thriving on
innovation and excellence,Qatar Energy is bound to the highest levels of sustainable human, socio-economic, and
environmental development in Qatar and beyond.
Department
INFORMATION & COMMUNICATION TECHNOLOGY
Primary purpose of job
Establish, implement, and maintain IT Service Management (ITSM) frameworks and processes using Service Now platform,
working closely with various stakeholders in ICT department. Develop, implement, and maintain ICT GRC and performance
management frameworks and metrics to continuously improve ICT department performance and deliver value to the
business. Engage with internal audit and ICT stakeholders to conduct audit risk assessments and agree on annual audit
plans. Responsible for tracking and reporting on open audit actions and working with different stakeholders to ensure timely
completion of actions. Participate in ICT risk assessment activities and ensure risk practices and controls are well designed
and implemented in line with Corporate ERM framework.
Experience & Skills
- A minimum of 8 years of progressive experience in an enterprise IT environment, preferably in Oil & Gas industry, with at
least 5 years of demonstrated experience in ITSM and IT GRC using Service Now platform.

• Extensive experience in designing, developing, executing, and improving ITSM and IT GRC policies, processes, practices,

and supporting documentation in alignment with best practices and frameworks such as ITIL, COBIT, COSO and CMMI.

• Strong proficiency with Service Now platform, including its modules, functionality, and best practices.

• Demonstrated experience in conducting business analysis and translating business requirements such as features

prioritization, enhancements, and system integrations into functional and technical specifications for effective Service Now
implementation.

• Comprehensive knowledge and experience in formulating IT GRC objectives and developing effective techniques for

deriving these objectives from ICT initiatives.

• Deep understanding of internal and external auditing techniques including audit planning, fieldwork, reporting, control

tracking, and remediation activities.

• Understanding of Enterprise Risk Management methodologies, frameworks, and principles to identify, assess, mitigate,

monitor, test and report on risks and controls.

• Experience in ICT process improvement, leveraging frameworks methodologies like COBIT or six sigma to ensure

measurement and success in these areas.

• Broad knowledge of current and emerging IT industry trends and directions, particularly those associated with IT in Oil and

Gas Sector.

• Operates under direction using mature judgment in planning and performing assignments and achieving defined

objectives.

• Demonstrates a commitment to quality and continuous improvement.

• Demonstrated ability to effectively participate in a multi-cultural and multi-national workforce.

• Excellent written and verbal communications skills along with refined presentation skills and the ability to work with

contractors and other departments at varying levels of management.

• Demonstrated analytical, problem-solving, and critical thinking skills.

• Ability to work with minimal supervision and consistently deliver results required.

Education
Bachelor’s degree in Computer Science, Computer Engineering, or equivalent education.
Preferred Certifications:

• ITIL V3 Expert or V4 Managing Professional
• ISO20000 Lead Implementer / Auditor
• COBIT Design and Implementation
• Service Now Certified ITSM Implementer
• Certified Information Systems Auditor (CISA)