Qatar Job Openings

McDermott

Principal Technology Specialist

Doha

FULL TIME

October 15, 2024

Company Overview:
Our ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably.

For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.

Job Overview:
This role will coordinate with respective IT support team based on products, application and need. A good site IT project management and delivery skills are needed in Applications and IT Infrastructure setup.
To Plan, consolidate, track, update, escalate IT tasks, as needed by the project team in coordination with IT and business stakeholders. Liaise with key stakeholders, provide necessary information as sought time to time, and provide periodic updates.
The employee is responsible for driving building IT infrastructure of Mcdermott and supporting its client IT team in setup, system maintenance and end-user support. The position requires strong knowledge and working experience in IT project management, good knowledge of network topologies, server & storage, end user application support, PC support expertise and excellent customer service skills.

Key Tasks and Responsibilities:

Be key point of contact between business user and IT support for IT needs of the EPCI project (End user PC, Application, Network and Infra support)
Perform IT project lead role for Qatar based EPCI projects
Plan, track and drive Infrastructure build-up as per Client requirement in collaboration with the respective IT teams
Work closely with IT teams like Cybersecurity team, Share Point teams, Network team, Desktop Support, Etc.
Understand application's landscape, technologies and IT tools related to application
Commissioning of the network, server and storage architecture; and operational roll-out
Liaise with key personnel from Business /User community and IT lead and global teams (connecting with multiple stakeholders) and liaise with teams in multiple time zones
Engineering software installation and support experience
Basic understanding and experience in driving projects related to:
- Voice/Desk phone/Mobile phone issue, configuration, maintenance and tracking
- Terminal/Citrix server/FTP/Share Point access and support
- Internet connectivity and secure browsing support
- Interfaces with hardware, software and facility vendors to ensure the timely and quality delivery of preventive and reactive maintenance
Escalates complex issues to the system administrators and to Project IT Manager
Help Asset MGMT team to track all end user computing equipment from receipt through disposal
Effectively communicate to multiple levels of the organization including SMEs (Subject Matter Experts)
Take up accountability and responsibility for site-breakdown and user breakdown; of Client’ s requests and demands; policies and procedures; IT audits and compliance; IT satisfaction; client’s IT team’s satisfaction

Essential Qualifications and Education:

A minimum of 8 years’ experience in a large IT environment
Very good in Microsoft Applications- Excel, Power Point, Word, Etc. Good Analytical, reasoning and communication skills
Exposure to site IT PM activities (connecting with multiple stakeholders/ IT team and IT management)
Prior experience in providing IT support across a Microsoft operating environment, supporting desktop and server hardware, as well as Microsoft office suite and various other applications
Experience in production support, Service Desk Ticket handling, escalation management and resolution process
Applies broad knowledge of IT operations principles, business drivers, and related areas to impact results. Broad knowledge of various technologies (Windows 10, Windows 7, MS O365, Active Directory, Cisco UCS, Mobile Device Management, Cyber Security, Networking and Connectivity, Server Support, Infrastructure Projects)
Broad technical knowledge of end-user technologies (Network Infrastructure, Windows 10, Windows 7, MS O365, Active Directory, Cisco UCS including Web Ex and Jabber)
Experience supporting through helpdesk or support team, working closely with IT Network, Infrastructure, Etc.
Experience in Software development lifecycle and deployment of IT solution are required
Must be self-motivated, flexible, and highly resourceful to reach acceptable solutions at the Enterprise tier
Must possess strong verbal & written communication skills, with demonstrated experience around effectively speaking to all levels of the organization
Experience of working in global cross-functional matrix team environment across multiple time zones and multiple organizations is highly desirable
Must be able to work in a high-pressure environment to help provide consistently high-quality service and support to end users
Expected to be available for off-hours support when necessary, such as participating in 24/7 support rotations or planned moves, adds and changes as needed in any critical operation
Expected to work collaboratively with Mc Dermott and Client IT service delivery team
Expected to collaborate with peers to develop best practices and foster continuous improvement of IT service & support
Strong business acumen & successful track record in aligning diverse groups and opinions
Strong background in IT solutions and implementation
Adherence to IT policies and processes to ensure consistent quality of service
Ability to solve highly complex, non-routine problems and coordinate troubleshooting efforts from various team into a cohesive solution. Enhanced root-cause analysis skills, with the ability to identify improvement opportunities in the technology stack, suggest improvements to current processes and demonstrated cross functional approach to problem resolution. This includes executing complex Network Infrastructure projects as well as Desktop Support issues
Build relationships with key functional stakeholders in the business and communicates appropriately with them. Ability to develop end user communications and ongoing technology training material is required
Responsible for day-to-day service operations including execution of wired and wireless Infrastructure projects and Level 1 Desktop Support needs of the business. This includes providing regular infrastructure maintenance and support, with prompt resolution of issues, off hours support, and compliance with IT governance and processes. Proactively use root cause analysis to increase operational efficiency
Effectively manage third party service providers. Liaise with vendors and application teams to drive the root cause analysis and problem resolutions

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