Position Title : Project Coordinator (Compliance, Communications and
Cultural Orientation)
Duty Station : Doha, Qatar
Classification : Professional Staff, Grade P3
Type of Appointment : Fixed term, one year with possibility of extension
Estimated Start Date : As soon as possible
Closing Date : 03 October 2024
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading
UN agency in the field of migration, works closely with governmental, intergovernmental and
non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the
benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive work environment. Read more about diversity and
inclusion at IOM at www.iom.int/diversity.
Applications are welcome from first- and second-tier candidates, particularly qualified female
candidates as well as applications from the non-represented member countries of IOM. For all
IOM vacancies, applications from qualified and eligible first-tier candidates are considered
before those of qualified and eligible second-tier candidates in the selection process.
For the purpose of this vacancy, the following are considered first-tier candidates:
1. Internal candidates
2. Candidates from the following non-represented member states:
Antigua and Barbuda; Barbados; Comoros; Congo (the); Cook Islands;
Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People's Democratic
Republic (the); Madagascar; Marshall Islands; Micronesia (Federated
States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia;
Samoa; Sao Tome and Principe; Solomon Islands; Suriname; The Bahamas;
Tonga; Tuvalu; Vanuatu
Second tier candidates include:
All external candidates, except candidates from non-represented member states.
Context:
The United States Refugee Admissions Program (USRAP) operates world-wide with a target of
providing resettlement opportunities to thousands of refugees each year. IOM provides a range
of services and support to the USRAP including, but not limited to, case processing, migration
health assessments, cultural orientation training, organized transportation and administration of
a travel loan and collections program. The Department of Mobility Pathways and Inclusion,
specifically the Resettlement and Movement Division (RMM), has the organizational
responsibility to provide direction, oversight, and guidance to IOM’s global support to all
resettlement programs.
Under the USRAP, Resettlement Support Centers (RSCs) provide critical support and
processing assistance for resettlement to the US. As part of an MOU between IOM and the
United States (US) State Department Bureau for Population Refugees and Migration (PRM),

IOM manages several RSCs which prepare applications for adjudication by and provide support
to visiting US Citizenship and Immigration Services (USCIS) officers, facilitate security and
medical screenings, provide information about arriving individuals to resettlement agencies in
the US and offer Cultural Orientation (CO) training to individuals departing for the US.
Under the overall supervision of the Senior Site Lead (USRAP) in Doha, Qatar and the direct
supervision of the Senior Project Coordinator (Camp Al Sayliyah (CAS), Qatar) in Doha, Qatar,
the Project Coordinator (Compliance, Communications and Cultural Orientation) is responsible
for Compliance, Communications and Cultural Orientation activities for RSC Qatar.
Core Functions / Responsibilities:
1. Provide daily management and supervision of RSC Middle East and North Africa (MENA),
Communications and Cultural Orientation (CO) activities, providing training, assigning duties,
and giving feedback to staff members on their performance on a regular basis to ensure high
quality work and the accurate completion of compliance activities.
2. Oversee training activities for RSC MENA staff members, including overseeing or serving as
the USRAP Training Focal Point in close coordination with the HR-Business Partner, overseeing
or leading the identification of training needs and professional development opportunities within
the RSC MENA, ensuring trainings are planned, organized and administered, delivering
trainings, recommending and implementing changes to training curricula and techniques and
developing new training packages.
3. Draft and update Standard Operating Procedures (SOPs), prepare and develop reports,
presentations, talking points, and briefings on activities for the RSC, IOM Country Offices,
Regional Offices, the USRAP Global Management Team, IOM Headquarters, RSC Partners and
PRM, and oversee or undertake a wide range of special and generally independent projects
serving all RSC pillars and remote processing sites, as well as RSC management and IOM
departments that are outside of, but support, RSC MENA activities.
4. Oversee activities related to at-risk persons, such as children, the elderly, persons with
disabilities, persons affected by sexual and gender-based violence (SGBV), and lesbian, gay,
bisexual, transgender and intersex (LGBTI) persons, including identifying and reporting on
at-risk cases, initiating and monitoring expedites, drafting and updating Standard Operating
Procedures (SOPs) and tools, acting as the protection liaison with partners, processing COPE
cases, providing training on interviewing at-risk persons, counselling minors, and analysing or
completing documentation on minors.
5. Monitor and track communication about potential fraud and malfeasance, handle fraud
allegations following internal guidance and instructions from the RSC management and the
Ethics Office at IOM Headquarters, regularly review and assess RSC processes and policies
and suggest mechanisms to mitigate risks and to prevent and detect fraud and malfeasance,
provide staff members with related training, and report regularly to RSC management on
statistics and trends.
6. Provide technical assistance, guidance and information on changes to workflows and
procedures to staff members in accordance with START (USRAP Refugee Processing System),
USCIS, PRM Program Announcements and internal SOPs.
7. In accordance with changes to CO activities, develop CO curriculum and guidelines, as well
as improvements made to CO-related activities for all resettlement countries, regularly update
RSC MENA CO guidance and ensure CO staff members are fully trained on all curriculum and
country-of-resettlement updates.
8. Ensure communications with program beneficiaries are accurate, efficient, timely, sensitive,
and compliant with program guidelines by monitoring CO classes, American Corner Sessions,

and Case Consultations; troubleshooting issues that arise as needed.
9. Maintain close contacts with program beneficiaries when needed and ensure communications
with program beneficiaries are accurate, efficient, timely, sensitive, and compliant with program
guidelines by monitoring incoming and outgoing communications, reviewing templates in
English, creating, and implementing information campaigns as necessary and troubleshooting
backlogs or other communication issues as needed.
10. Improve beneficiary access to information, efficient responses and efficient application and
case processing by identifying gaps and delays in communication systems and program steps
and responding to those gaps and delays by enhancing existing communication tools, such as
the web site, correspondence software, and the telephone switching station, or identifying and
implementing better communication tools, including those that can automate program tasks.
11. Act as the primary liaison between RSC MENA Compliance, Communication and Cultural
Orientation staff and RSC MENA management. Promote clear and positive communication
between various RSC units handling compliance activities by encouraging dialogue between
unit supervisors. Collaborate with wider IOM Qatar CO and RSC MENA CO counterparts on
RSC compliance issues. Keep management well informed of achievements and challenges.
12. In coordination with the Project Manager and Deputy Project Manager, RSC MENA, liaise
with external partners, including the Refugee Processing Center (RPC), the United Nations High
Commissioner for Refugees (UNHCR), the Bureau of Population, Refugees and Migration
(PRM), US Embassy representatives, other US government representatives and legal
representatives on compliance issues as needed and to respond to sensitive or high-profile
inquiries related to expedited or at-risk program beneficiaries.
13. Maintain and ensure the confidentiality and integrity of all RSC-related information by
implementing control procedures in line with USRAP standards of conduct and data protection
rules. Alert the Project Coordinators, RSC MENA of any non-compliance to SOPs or codes of
conduct by RSC staff members.
14. Organize, coordinate and prepare travel on duty (TDYs) and short-term assignments (STAs)
of IOM staff members. Resolve administrative and logistical challenges related to their TDYs,
including housing, transport, working space and work equipment issues.
15. Perform such other duties as may be assigned.
Required Qualifications and Experience:
Education

• Master’s degree in Social Science, International Relations, Regional Studies or a related field

from an accredited academic institution with five years of relevant professional experience; or,

• University degree in the above fields with seven years of relevant professional experience.

Experience

• Supervisory or management experience within USRAP Cultural Orientation (CO) or CO

programmes for other resettlement countries;

• Minimum of two years’ experience working with a US Resettlement Agency national office or

affiliate, or demonstrated exposure to resettlement agency activities through at least two official
US Cultural Orientation exchanges;

• Teaching, training and curriculum development experience;
• Experience handling logistics in processing locations is an advantage;
• Excellent communication, interpersonal and writing skills;
• Excellent computer skills and proficiency in spreadsheet and database applications;

• Sound knowledge IOM's administrative, budgetary, financial, and business rules and practices;
• Ready, willing, and able to travel extensively to monitor CO programme activities throughout

the region, and the ability to acquire the necessary security and medical clearances in order to
do so;

• Experience working with high-profile, at-risk and sensitive program beneficiaries, and

experience with expedite systems;

• Call center experience, or experience working with innovative communication systems and

tools; and,

• Demonstrated proficiency with START (USRAP Processing System).

Skills

• Takes responsibility and manages constructive criticism;
• Works effectively with all clients and stakeholders;
• Promotes continuous learning; communicates clearly;
• Takes initiative and drives high levels of performance management;
• Plans work, anticipates risks, and sets goals within area of responsibility;
• Displays mastery of subject matter;
• Contributes to a collegial team environment;
• Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender

participation;

• Displays awareness of relevant technological solutions;
• Works with internal and external stakeholders to meet resource needs of IOM;
• Delivers on set objectives in hardship situations;
• Effectively coordinates actions with other implementing partners; and,
• Works effectively with local authorities, stakeholders, beneficiaries, and the broader community

to advance country office or regional objectives. Languages
IOM’s official languages are English, French, and Spanish. All staff members are required to be
fluent in one of the three languages.
For this position, fluency in English is required (oral and written). Working knowledge of another
official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.
Proficiency of language(s) required will be specifically evaluated during the selection process,
which may include written and/or oral assessments.
Notes
1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database
(https://whed.net/home.php).
Required Competencies:
Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural

differences. Encourages diversity and inclusion.

• Integrity and transparency: Maintains high ethical standards and acts in a manner

consistent with organizational principles/rules and standards of conduct.

• Professionalism: Demonstrates ability to work in a composed, competent and committed

manner and exercises careful judgment in meeting day-to-day challenges.

• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly

treated.

Core Competencies – behavioural indicators level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve

shared goals and optimize results.

• Delivering results: Produces and delivers quality results in a service-oriented and timely

manner. Is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and

innovate.

• Accountability: Takes ownership for achieving the Organization’s priorities and assumes

responsibility for own actions and delegated work.

• Communication: Encourages and contributes to clear and open communication. Explains

complex matters in an informative, inspiring and motivational way. Managerial Competencies – behavioural indicators level 2

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the

ability to carry out the Organization’s vision. Assists others to realize and develop their
leadership and professional potential.

• Empowering others: Creates an enabling environment where staff can contribute their best

and develop their potential.

• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and

communicates a clear strategic direction.

• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM’s competency framework can be found at this link.
https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.p
df
Competencies will be assessed during a competency-based interview.
Other:
Internationally recruited professional staff are required to be mobile.
Any offer made to the candidate in relation to this vacancy notice is subject to funding
confirmation.
This selection process may be used to staff similar positions in various duty stations.
Recommended candidates endorsed by the Appointments and Postings Board will remain
eligible to be appointed in a similar position for a period of 24 months.
The list of NMS countries above includes all IOM Member States which are non-represented in
the Professional Category of staff members. For this staff category, candidates who are
nationals of the duty station’s country cannot be considered eligible.
Appointment will be subject to certification that the candidate is medically fit for appointment,
accreditation, any residency or visa requirements, and background verification and security
clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be
required for individuals hired on or after 15 November 2021. This will be verified as part of the
medical clearance process.
Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No
late applications will be accepted.

How to apply:
Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment
system, by 03 October 2024 at the latest, referring to this advertisement.
IOM only accepts duly completed applications submitted through the IOM e-Recruitment
system. The online tool also allows candidates to track the status of their application.
Only shortlisted candidates will be contacted.
For further information please refer to: www.iom.int/recruitment
Posting period:
From 20.09.2024 to 03.10.2024
No Fees:
IOM does not charge a fee at any stage of its recruitment process (application, interview,
processing, training or other fee). IOM does not request any information related to bank
accounts.
Requisition: VN 2024 565 Project Coordinator (Compliance, Communications and Cultural Orientation)
(P3) Doha, Qatar (59159898) Released
Posting: Posting NC59159899 (59159899) Released