Position: Slovak Chat Customer Support Representative
Location: Cluj-Napoca, Romania
Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Communication via incoming emails, tickets, and chat with customers in order to solve their issues related to the products
• Customer Order Management
• Secure and deepen client retention, contribute to excellent customer support
• Secure that all complaints are being recognized, recorded confirmed, and solved effectively
• Adhere to given processes and procedures
• Update the database of customers and document activities
• Reporting the most common issues to the support team for further escalations.

REQUIREMENTS:

• C1 written and verbal communication skills in Slovak (Croatian or Slovenian will be an advantage)
• B2 English
  
• Preferable college degree or related work experience
• Good MS Office skills and familiarity with ticketing systems
• Excellent customer service skills
• High motivation and enthusiastic approach, self-organized
• Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies will be an advantage.

BENEFITS:

• Transportation dayshifts/nightshifts
• 6 months accommodation if needed
• Up to 200 EUR refund from the first travel to Romania
• After the first year, 200 EUR refund for a travel home
• Meal tickets (30 RON/day) – approx. 150 EUR net/month
• Private medical package
• Paid professional training
• Internal development opportunities - career path
• Discounts with our current partners
• Access to the 7card by Gym pass monthly subscription
• Employee assistance/wellbeing program subscription.