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Manage claims for customers including freight, shortages, overages, damages, chargebacks and any related claims tasks;

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Documents specific claims by completing and recording forms, reports, logs

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Resolves claims by approving or denying documentation, calculating benefits due, and determining compensation settlement.

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Prepares reports by collecting, analyzing, and summarizing information

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Maintains quality customer service by following customer services practices and responding to inquiries

• Previous experience in SAP/CRM
• Excel proficient
• English advanced
• Ability to escalate the communication; make recommendations and support the recommendations.
• Deep analytical and problem-solving skills.
  
  

• 2 years corporate experience
• Experience in OTC/Supply chain/logistics