Romania Job Openings

Genpact

Collections Consultant – Senior Process Associate – French – Remote Romania

Iaşi

FULL TIME

October 4, 2024

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of a Collections Consultant – Senior Process Associate – French – Remote Romania

Responsibilities

Answering phone calls in the mentioned languages, with a nice, controlled voice, on a priority established by the team leader
The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions
Ensure file management according to the flow (writings / requests / calls, credit investigations)
Customer service through electronic channels
Projecting a positive image of the company and brand
Implementing changes using your creativity and focus on process improvement
Verify and update customer information during each telephone exchange
Negotiate an immediately regularization of unpaid invoices (resumption of direct debits, collection by credit card, etc.)
Sharing with all team members any relevant knowledge obtained through customer interactions
Attending training sessions
Arranging working schedules with colleagues flexibly, according to business needs
Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis
Providing assistance to new colleagues whenever possible.
Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date

Qualifications
Minimum qualifications

Very good knowledge of French (C1) and English (B2)
Bachelor’s degree.
Good MS Office knowledge.
Analytical thinking and self-starter.

Preferred qualifications

Relevant experience in phone customer service/collections.
High motivation and ability to learn.
Ability to work under time pressure.

What can we offer?

Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, Linked In, and You Tube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Senior Process Associate
Primary Location Romania-Iasi
Schedule Full-time
Education Level Bachelor's / Graduation / Equivalent
Job Posting Oct 4, 2024, 4:26:10 AM
Unposting Date Nov 3, 2024, 12:29:00 PM
Master Skills ListOperations
Job CategoryFull Time

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