Romania Job Openings
INNIO
Customer Service Manager
Bucharest
November 11, 2024
- Innovative and international working environment
- Work on industry leading solutions
- Flexible working time model, possibility of remote work
- Permanent contract (subject to probation period)
- Supported learning and practical training sessions relevant to the job and your current experience
- Attractive employee benefits for example ; awards program, meal allowance, variable bonus and company car.
- Sales of services for INNIO Jenbacher gas engines J920 and the other engines installed in Romania (service contracts CSA; transactional maintenance, spare part deliveries; performance upgrades; small and large revisions, reman products) in the responsible area
- Negotiation of service contracts with the customer, compliance with margin requirements and consideration of the service contract conditions in accordance with the approval procedure (Delegation of Authority, Do A)
- Optimization of existing customer service contracts with the aim of extending/retaining the contract and selling additional services (upgrades, etc.)
- Responsible for CSA/MSA contract management (J920 and others) in the relevant territory, with a strong sense for planning, execution and profitability
- Creation and adjustment of customer database, budget planning and monitoring with regard to order intake, sales and margin
- Consolidation of all service-relevant market topics/ developments for the responsible area
- Regular reporting and strategy coordination with the regional head of the Service and head of service J920 and other managers in the organization
- Support of the technical coordinator in the implementation of revisions and complex upgrades
- Direct management of the regional service technicians, especially in terms of work quality, efficiency, further education, EHS (Environment, Health, and Safety) and customer satisfaction.
- Responsible for maintaining and increasing customer satisfaction. Measuring customer satisfaction through NPS (Net Promoter Score) surveys.
- Support in developing issue resolutions in close cooperation with the specialist departments
- Participation in cross-regional and cross-department project teams
- Clarification of overdue receivables (past dues) Contact person for invoicing clarifications to the customer
- Settlement of insurance claims
- Responsible for tasks related to the Legal Entity Management
- Degree in mechanical engineering, electrical engineering, mechatronics, business administration or industrial engineering with technical orientation, mechanical/electrical engineer or equivalent
- Min. 3 years of specific professional experience in sales of services and/or in dealing with customers, partners and key accounts with strong sales focus
- Pronounced industry knowledge in the service area of power generation plants - primarily gas engines
- Romanian citizenship
- Fluent in Romanian language
- Fluent in business English
- Good MS OFFICE (Word, Excel) knowledge
- Previous knowledge of SFDC and ORACLE welcomed
- Strong teamwork, organizational strength, high degree of reliability and independence
- Flexibility and high resilience
- Willingness to travel up to 2/3 of the time
- Problem-solving skills and prioritization of work
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