Romania Job Openings

FLSmidth, Inc.

Customer Service Representative - Romania Business Centre

Bucharest

FULL TIME

October 10, 2024

Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make that difference,
tackling the climate challenge. It’s a big responsibility, and we have committed to do it. We have
launched our ambition, Mission Zero – enabling our customers to move towards zero emissions in
mining and cement.
We need your skills, curiosity and drive for change to fulfil our goal. Together, we enable our
customers to produce the materials needed for a better future.
Job Scope
On this position you will manage the directly day-to-day contact with our valued customers, developing and retaining customer contacts to build long-term profitable relationships, prepare proposals, and handle the orders by yourselves or/and along with our technical departments, proposal team, procurement, and shipping functions. Make sure proposals and orders are prepared and submitted in due time ref. our KPI’s.
Your responsibilities
  • Focus on execution excellence, taking ownership of customer experience through proposal and order handling process, enhancing overall customer satisfaction.
  • Develop and maintain relationships with assigned customer accounts.
  • Prepare proposals to customers of a technical nature by use of PST (Proposal Support Tool) and in close cooperation with the sales manager, technical support, engineering, logistics etc. to ensure the technical information, products and pricing are appropriate and correct for customer’s needs.
  • Collaborate closely with RSLM’s & GPLM’s (Regional & Global Product Managers) on pricing & technical questions during proposal and order execution.
  • Ensure that proposal and order handling is fulfilling our customers’ expectations (Response time / Quality / DIFOT).
  • Place orders, receive and submit order acknowledgement on time.
  • Handle claims, minimizing potential negative impact towards our customer while keeping our (FLS) direct cost at a minimum.
  • Create claims in NCR and/or CCR’s in INTELEX
  • CR to Support the sales teams with sales and pricing history by mastering our BI tools (Business Intelligence).
  • Ensure Monthly Service Letter are submitted to the customers or site sales bi-weekly / monthly.
  • Review Monthly Service Letter and follow up with internal functions throughout our supply chain to ensure that parts and services are delivered on time.
  • Inform the customers in due time if the orders are delayed.
  • When dealing with sanctioned or embargo countries ensure compliance with Export control regulations in cooperation with our Trade Compliance Department.
  • Attend problem solving meetings with the customers (and Sales).
  • Follow up on overdue receivables in collaboration with our AR Collection team.
We offer
  • A global network of supportive colleagues and growth opportunities
  • We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.
  • As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials
As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.
Deadline for application is 10 November 2024. We will conduct interviews on an ongoing basis.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and cement industries – for more information please visit
FLSmidth.com/careers
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