• Identify process and system enhancements to ensure that processes are continuously improved. Determine which opportunities to pursue with a focus on reducing process costs, increasing efficiency, and maximizing investment returns
• Build and maintain appropriate costing models for each value stream / process and liaise with functional leads, line management and Global BPE to ensure that the process improvements support the functional strategy
• Actively participate in the strategic planning of IT portfolio and provide guidance regarding alignment of tools and technologies with the business needs

• Review end-to-end process performance and provide ongoing governance for process adoption and demand
• Participate in governance management to provide input on items such as process scope and service delivery and assist in resolving operational issues.
• Define and review regularly end to end KPI process architecture and ensure process metrics are communicated and understood by all stakeholders impacting process outputs
• Identify points in the processes where waste / cost exists within the value stream, and where improvements and additional value can be gained, and ensuring that sub-optimization does not occur across the other processes.
• Collaborate with corporate functions, data owners/stewards, and peers to ensure consistency and alignment across policy, process, and data

• Support Global BPE team on designing/updating process standards. Develop change management strategy and plans to deploy within the division the process standards agreed
• Act as the process design authority to approve/reject process changes vs standards agreed globally or divisionally, while keeping alignment with Global BPE team, where applicable
• Ensure process documentation (process maps, process catalogues, guidebooks, policies and procedures) is continuously reviewed, updated and communicated in the division, in partnership with global controls team. Create mechanism to continuously track, monitor and review deviations from process standards defined and documented
• Oversee the implementation and maintenance of ITC systems and tools (ex CRM upgrades/expansion, new workflows, collection tools, pricing and promo tools, customer EDIs, etc)
• Ensure that SAP and connected technology supports the ITC process effectively, work with IT to address system issues and improvements and work with BUs and GBS to address technology adoption gaps through trainings and change management

• Through regular governance, ensure SLAs are met from both sides (client and GBS center), SOP ongoing review, in partnership with GBS management and BUs
• Ensure operational incidents encountered by GBS teams are timely and effectively addressed
• Offer support and work collaboratively with PMO, BUs and GBS Operations for smooth execution of process migrations to GBS

• Minimum 10 years experience in Finance or Business Operations and minimum 5 years experience working with shared services
• Deep understanding of Invoice to Cash processes including pricing, rebates, credit management, billing, collections, cash application, customer management
• Good understanding of master data processes impacting the function
• Experienced leading improvement and transformational projects
• Familiarity with SAP ECC modules such as FI, SD, excise duty; previous involvement in SAP4HANA deployment considered a big plus
• Experience deploying or working closely with Salesforce or another CRM tool, with collection tools and AR specific workflows and systems
• Strong project and change management skills with the ability to lead cross-functional initiatives. Excellent communication skills with the ability to effectively collaborate and communicate complex concepts to stakeholders at all levels of the organization
• Proven track record of process optimization and implementing best practices to enhance efficiency and accuracy