Romania Job Openings

HCL Technologies
Operations Manager
Bucharest
FULL TIME
November 8, 2024
Bucharest
7-12 Years
Romania
Job Family
Delivery Voice
No. of Positions
1
Job Description (Posting).
To create end-to end solutionsorimprovementsorenhancements for identified issues for existing processes and achieve project deliverables through effective team management (1.) 1. Ensure Retention of team members is within the agreed norms.
2. To lead, motivate and develop teams so that they are motivated to meet new challenges. (2.) 1. To ensure complete adherence to Attendance/Login Hours/Unsched Leave for his span/2. To ensure full deployment of performance management processes like Monitoring, Coaching, One to One, etc/3. To have regular reviews with team leaders
4. To maximize profitability & ensuring Quality standards (3.) 1. To formulate the Key Result Areas of the Team Leaders & Team Members
2. Conduct appraisals and feedback sessions with Team leaders/FTs and agents at regular intervals
3. Performance & SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients (4.) The individual should demonstrate capability of delighting one s customers by focusing on their needs and ensuring that the customer perspective is the driving force behind all value-added business activities (5.) To consistently meet or exceed all agreed execution parameters as defined for the process.
2. To lead, motivate and develop teams so that they are motivated to meet new challenges. (2.) 1. To ensure complete adherence to Attendance/Login Hours/Unsched Leave for his span/2. To ensure full deployment of performance management processes like Monitoring, Coaching, One to One, etc/3. To have regular reviews with team leaders
4. To maximize profitability & ensuring Quality standards (3.) 1. To formulate the Key Result Areas of the Team Leaders & Team Members
2. Conduct appraisals and feedback sessions with Team leaders/FTs and agents at regular intervals
3. Performance & SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients (4.) The individual should demonstrate capability of delighting one s customers by focusing on their needs and ensuring that the customer perspective is the driving force behind all value-added business activities (5.) To consistently meet or exceed all agreed execution parameters as defined for the process.
Qualification
Others
Employee Group
Business Line FT
Entity
BSERV
Auto req ID
1489710BR
Expected Date of Closure
11-Nov-2024
Reporting Manager Designation
GENERAL MANAGER
Skill (Primary)
Domain Competencies (BSERV )-BFS-Operations Management
We regret to inform you that this job opportunity is no longer available as it has expired
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