Romania Job Openings

HCL Technologies

Operations Manager

Bucharest

FULL TIME

November 8, 2024

Bucharest

7-12 Years

Romania

Job Family

Delivery Voice

No. of Positions

Job Description (Posting).

To create end-to end solutionsorimprovementsorenhancements for identified issues for existing processes and achieve project deliverables through effective team management (1.) 1. Ensure Retention of team members is within the agreed norms.
2. To lead, motivate and develop teams so that they are motivated to meet new challenges. (2.) 1. To ensure complete adherence to Attendance/Login Hours/Unsched Leave for his span/2. To ensure full deployment of performance management processes like Monitoring, Coaching, One to One, etc/3. To have regular reviews with team leaders
4. To maximize profitability & ensuring Quality standards (3.) 1. To formulate the Key Result Areas of the Team Leaders & Team Members
2. Conduct appraisals and feedback sessions with Team leaders/FTs and agents at regular intervals
3. Performance & SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients (4.) The individual should demonstrate capability of delighting one s customers by focusing on their needs and ensuring that the customer perspective is the driving force behind all value-added business activities (5.) To consistently meet or exceed all agreed execution parameters as defined for the process.

Qualification

Others

Employee Group

Business Line FT

Entity

BSERV

Auto req ID

1489710BR

Expected Date of Closure

11-Nov-2024

Reporting Manager Designation

GENERAL MANAGER

Skill (Primary)

Domain Competencies (BSERV )-BFS-Operations Management

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