Romania Job Openings
Orange Romania
Service Assurance Engineer - Fixed Services
Bucharest
November 15, 2024
How would you like to work in IT & Communication, toying with cutting edge technologies and enjoying your life? Come closer to #Life AtOrange.
What we’re looking for
What you’ll be doing
- Handling and solving L2 troubleshoot tickets - perform escalation if necessary;
- Real time analysis of faults and customer tickets, drive corrective actions in accordance with customer impact;
- Initiates escalation process in case of detected performance degradation;
- Analyze the impact of technical incidents or scheduled works to establish operational priorities and associated risk;
- Monitor technical platform activity and trigger corrective actions;
- Monitor performance parameters and handle requests and complaints from customer service department;
- Identify critical issues that affects fixed services. Prepares and proposes corrective actions;
- Perform critical incidents reports and regularly update the complaints and incident database;
What you need to know/have
- Good knowledge of TCP/IP, DNS, DHCP, VOIP;
- Ideally 1+ years’ experience working within the IT/Telecom industry, with a proven understanding of IP services;
- University degree in computers science or similar;
- Ability to work independently as well as having good team skills - be a pro-active contributor to our team;
- A desire to work in a fast moving and technically challenging environment;
- Good trouble-shooting skills and proactive tenacious attitude to problem solving;
- Willingness to work on call duty;
What’s in it for you
- Performance Bonuses – based on your results & the company’s;
- Loyalty Bonuses, if you extend your stay;
- Electronic Meal Tickets - as you imagine;
- Medical & Life insurance for you - facilities for your family, too;
- Professional GSM subscription;
- Personal GSM subscription, also [because we believe in communication!];
- Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
- Wellbeing Programs – we support your Zen;
Come & work for a #Top Em ployer company. You could be part of an organization where great colleagues and team spirit support your professional development.Apply and let’s have a talk.
At Orange, you can.
We encourage all candidate profiles, regardless of gender, age, race, citizenship, ethnicity, color, language, religion, social origin, genetic traits, sexual orientation, permanent or temporary disability, nationality, political choice, social category or social origins, situation or family responsibility, belonging to a disadvantaged category, membership or trade union activity.
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