The Service Delivery Manager File Controlling is a key role within SGBS Finance for DB Schenker, that is responsible for the execution, delivery oversight and coordination of File Controlling Services for Global, Regional and Cluster organisations from the three SGBS locations in Bucharest, Romania; Manila, Philippines; and Mexico. The primary role includes ensuring high quality and efficient service delivery, client satisfaction, and cost management, according to SLA. The purpose of File Controlling Services is to ensure timely and accurate Revenue, Operational costs and thus GP registration as well as direct costs and thus CM2 in Transport Management Systems on a daily basis and if needed adjusting postings in SAP. The team is setting controls, performing deep dives & audits and identifies, drives resolution of aged issues, errors, financial exposures on all files and orders. The team also reconciles TMS and SAP and participates in projects to drive continuous improvement in processes, in numbers and in systems.

Oversee the delivery of File Controlling services performed at three SGBS locations and covering multiple clusters and Bu’s globally, striving to ensure high quality, efficiency, customer satisfaction, compliance and insights in and reduction of exposures and risks.

Build a strong team on global control design, KPI development and dashboarding as well as audit services (3 FTE initially)

Build a strong team on cluster file controlling, where the initial target is to cover AIR & OCEAN (10 FTE initialy across three locations)

Be a pro active, reliable and effective team member within HQ file controlling community, fostering Team and Company success

Assure high quality standard monitoring requirements of file controllers in SGBS and local teams in line with minimum standards.

Assure high quality procedures to reconcile TMS – SAP on financial and non financial data, participate in projects to improve and standardize the same. This has to be performed for all locations in the world, on a monthly or continuous basis.

Potentially build out the services to cover Contract Logistics and Land as well over in the next years. All of this in close collaboration with HQ File Controlling and the global File Controlling Alliance directly and other teams like BU’s, Business Controlling, Financial Controlling, BI reporting and local teams indirectly.

Identify risks, define, standardize and implement controls and KPI’s and ensure we measure and report transparent and accurate on the same. Cooperate in improving the upstream processes and SOP’s. Perform deep dives and audits and report transparent cooperative and with recommended resolutions on the same.

Continuous monitoring of transactions in Transport Management Systems, identify out layers, address the same for resolution, identify and address root causes, drive process standardization and improvement, and service standards to improve the service delivery process.

Resolve issues on files and in accruals on a day to day basis, as much as possible ahead of month end, in strong cooperation with BU’s prepare month end cut-off accruals, in line with SOP’s and Accounting Guidance.

Perform file controlling on a professional way and with impact: By addressing issues as early as possible in the process, drive improved quality of Revenue, Operational Costs and thus Gross Profit, direct costs and CM2, detect leakages early and resolve the same, thus improve Gross Profit, CM1 and CM2 and drive Cash Flow improvement by governance on timely and accurate billing.

Coordinate with internal stakeholders to understand their needs and expectations, and ensure the services meet or exceed these expectations

Monitor performance metrics and KPIs to assess the quality of services, identify areas of improvement, and implement necessary changes

Handle issues and queries escalated by the team leads, ensuring issues are resolved promptly and effectively

Ensure compliance with relevant laws, regulations, SOP’s, Accounting and industry standards.

Manage and lead teams, fostering an environment of teamwork, collaboration, and continuous improvement

Manage the budget, ensuring cost efficiency while maintaining service standards

Contributes to a working environment and culture which drives the Schenker mindset of all team members

Keep up-to-date with industry trends and technological advancements to ensure the organization remains competitive and is utilizing the most effective tools and processes

Ensure and be accountable for achievement of performance goals at the start of the year in coordination with the Head of File Controlling

Monitor work quality and escalate any operational issues in a timely manner

Master’s Degree in Accounting, Auditing, Finance or similar

10+ years work experience in Finance, 5+ years of experience as a team leader, ideally in Shared Services for a governance, audit or controlling role.

5+ years of experience in Business, Financial Controlling or auditing.

Strong understanding of Auditing and/or Controlling processes.

Experience with Finance / Accounting ERP systems and ideally with Transport Management Systems (3PL AIR, Ocean, Land, Contract Logistics)

Good planning and organizational skills to balance and prioritize work and to generate alternatives and solutions

Experience in supervising an international team within Auditing or Controlling processes in a complex and international business environment

Strong knowledge and experience from logistic industry; or alternatively in a high-transactional or large data environment preferably with a global scope.

Strong understanding of business finance, finance management, business Controlling processes;

Experience with reporting to sr. management

Strong leadership and managerial skills

Excellent communication, interpersonal skills and conflict resolution skills, cultural awareness and ability to effectively deal with cultural differences.

Strong analytical and problem-solving skills

Ability to manage multiple tasks and prioritize effectively

Solid understanding of compliance requirements

Highly organized and detail-oriented

Must be fluent in English (both written and spoken)

Knowledge and understanding of financial and business management principles with the ability to communicate and prioritize business requirements

Strong business acumen

Leadership: Ability to guide, motivate, and inspire teams to achieve operational objectives

Emotional Intelligence: Understanding and managing own emotions, and being empathetic towards the emotions of team members and clients

Strategic and Critical Thinking: Ability to identify big picture goals, develop strategies to reach them, and make informed decisions based on data and insights

Communication: Effective communication with team members, and other stakeholders. Ability to articulate concepts, expectations, feedback, and explanations clearly and effectively, both in direct and video conference connects.

Problem Solving: Developing impactful and pragmatic solutions to complex challenges, often under pressure and within tight deadlines

Adaptability: Capacity to deal with changes and unexpected events, and adapt strategies or operations accordingly

Teamwork and Collaboration: Ability to build and improve team spirit for teams working at different locations in the world. Working cooperatively with others to meet shared objectives. Encourages team collaboration and promotes a positive team environment

Time Management: Ensuring tasks are completed within set timelines, balancing the demands of multiple tasks, and maintaining high standards of work