Romania Job Openings
JUJUR
Team Leader - English + Romanian - Team Leader
Timişoara
September 3, 2024
Location: Timisoara, Romania
Work model: On-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Manages communication and coordinates between the Command centre and the location team.
- Understand and keep track of key team KPIs. Manage dips in performance with adequate reinforcement plans proactively.
- Monitors, coordinates, and supervises the daily activities of the staff in the operations team.
- Manage staffing, Attrition, and Hiring
- People management and associated responsibilities like performance and development management
- Manage relationships of the key interfaces of the team and client
- Able to plan long-term improvements, looking at least 6 months to 1 year ahead.
- Understanding of processes run by team and ability to bring in improvements and efficiencies within the team.
- Create a mode of operation to be adhered to by team members in order to maintain good work discipline.
- Creating second line of command and grooming up potential resources for the next level.
- Reviewing and tracking performance on a daily basis and providing coaching and feedbacks to employees.
- Ensure leakage control at all levels like shrinkage, login adherence, productive time etc. and maintain process hygiene.
- Ensures adherence to all office and process-specific policies by Team and self.
- Creating improvement plans and tracking efficacy and to take necessary actions accordingly.
- Coordinate with the Command center and with all internal stakeholders and provide necessary inputs.
- Must acquire complete process knowledge and supports operations in case of : Preparing reports, maintaining process dashboards, and creating presentations for necessary review by internal and external stakeholders and also lead such reviews as per requirement.
- To handle complex issues in a process/project to provide more effective solutions.
- Able to conceive and implement productivity improvements within operations.
- Manage escalations from internal and external stakeholders.
- Able to mentor team both technical and functional.
- Discover training needs and coordinate with local group heads, QA/training and command center to provide the necessary coaching.
- Train the new employees.
- Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI.
- Perform transaction quality audit of the annotations completed by the team members.
REQUIREMENTS:
- Prior experience in managing Image/Li DAR annotation projects
- Excellent people management skills should have the experience of a Team Leader for a minimum of 1 years.
- Good communication skills, should be able to read, write and speak in English
- Should understand the multicultural environment.
- Can manage multiple shifts.
- Ability to drive initiatives in the team with creativity and a long-term vision Have good computer knowledge with an understanding of advanced
- excel and PPT and other MS office.
- Having a proven track record
- Should be a self-motivated achiever
- Excellent Problem-solving abilities, strong logical analytics
OFFER:
- The working hours are between 09:00 am-5:00 pm Romania time – from Monday to Friday
- Dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Warm team atmosphere and fun team events
- Private health insurance.
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