Saudi Arabia Job Openings

Marriott International, Inc

Cluster Director of Services (Red Sea - NEOM - Sindalah Island)

October 21, 2024

Additional Information Housekeeping
Job Number 24182569
Job Category Housekeeping & Laundry
Location The Syanne A Luxury Collection Resort Sindalah, Sindalah Island, Islands of NEOM, NEOM, Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY


Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.


CANDIDATE PROFILE


Education and Experience
  • High school diploma or GED; 2 years experience in the housekeeping or related professional area.
OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.


CORE WORK ACTIVITIES


Managing Housekeeping Operations
  • Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Ensures guestrooms, public space and employee areas are cleaned according to operating standards.
  • Ensures compliance with all housekeeping policies, standards and procedures.
  • Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.


Managing Departmental Costs
  • Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
  • Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.
  • Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
  • Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  • Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.


Ensuring Exceptional Customer Service
  • Responds to and handles guest problems and complaints effectively.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
  • Empowers employees to provide excellent customer service.
  • Develops goals and expectations for direct report managers.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Reviews employee satisfaction results to identify and address employee problems or concerns.
  • Communicates expectations, recognizes performance, and produces desired business results.


Conducting Human Resources Activities
  • Ensures property policies are administered fairly and consistently.
  • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
  • Establishes goals and objectives for all areas of responsibility.
  • Directs staff to strive for continuous improvement in all areas of responsibility.
  • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
  • Manages employee progressive discipline procedures for areas of responsibility.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Ensures employees are treated fairly and equitably.


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
New Job Alerts
BAE Systems

Senior Maintenance Manager – Depth Shops

Aţ Ţā'if

November 19, 2024

View Job Description
lalamove

People Operations Manager (HR Manager)

Riyadh

FULL TIME

November 19, 2024

View Job Description
NOV Inc.

HSE Specialist (Saudization)

Dammam

FULL TIME

November 19, 2024

View Job Description
Yalla Wrap It Building maintenance LLC

Sales Engineer

Jeddah

FULL TIME

November 19, 2024

View Job Description
Projects Pioneers Contracting Company

Safety Manager (Neom Approved)

Tabuk

FULL TIME

November 19, 2024

View Job Description
Projects Pioneers Contracting Company

Civil Site Engineer / Project Engineer (Neom Approved)

Tabuk

FULL TIME

November 19, 2024

View Job Description
Projects Pioneers Contracting Company

Construction Manager Civil (CM - Neom Approved)

Tabuk

FULL TIME

November 19, 2024

View Job Description
Honeywell

Senior Account Manager - Field Instruments

Dhahran

November 19, 2024

View Job Description
Marriott International, Inc

Technician-HVAC

Riyadh

FULL TIME

November 19, 2024

View Job Description
Looking for similar job?
Rotork

HR Manager (Cluster Saudi Arabia, Middle East, South Africa)

Dhahran

FULL TIME

September 2, 2024

View Job Description
Marriott International, Inc

Cluster Marketing Coordinator -Saudi National

Riyadh

September 12, 2024

View Job Description
Marriott International, Inc

Cluster Marketing Executive (Saudi National)

Riyadh

September 12, 2024

View Job Description
Takeda Pharmaceutical

HR Business Partner - West Gulf Cluster

Riyadh

September 14, 2024

View Job Description
Marriott International, Inc

Cluster Director of Marketing (Sindalah Island-NNEOM-Red Sea)

September 2, 2024

View Job Description
Marriott International, Inc

Cluster Sales Executive (Sindalah Island-NEOM-Red Sea)

September 18, 2024

View Job Description
See What’s New: Marriott International, Inc Job Opportunities
Marriott International, Inc

F&B Sales Executive

Kuala Lumpur

FULL TIME

November 8, 2024

View Job Description
Marriott International, Inc

Junior Sous Chef

Kampong Besut

FULL TIME

November 8, 2024

View Job Description
Marriott International, Inc

Supervisor-Sales

Kuala Lumpur

FULL TIME

November 8, 2024

View Job Description
Marriott International, Inc

Digital Marketing Executive - Four Points by Sheraton Desaru

Bandar Penawar

FULL TIME

November 8, 2024

View Job Description
Marriott International, Inc

Sous Chef

Kampong Besut

FULL TIME

November 8, 2024

View Job Description
View More Jobs by Marriott International, Inc
New Job Alerts
BAE Systems

Senior Maintenance Manager – Depth Shops

Aţ Ţā'if

November 19, 2024

View Job Description
lalamove

People Operations Manager (HR Manager)

Riyadh

FULL TIME

November 19, 2024

View Job Description
NOV Inc.

HSE Specialist (Saudization)

Dammam

FULL TIME

November 19, 2024

View Job Description
Yalla Wrap It Building maintenance LLC

Sales Engineer

Jeddah

FULL TIME

November 19, 2024

View Job Description
Projects Pioneers Contracting Company

Safety Manager (Neom Approved)

Tabuk

FULL TIME

November 19, 2024

View Job Description
Projects Pioneers Contracting Company

Civil Site Engineer / Project Engineer (Neom Approved)

Tabuk

FULL TIME

November 19, 2024

View Job Description
Projects Pioneers Contracting Company

Construction Manager Civil (CM - Neom Approved)

Tabuk

FULL TIME

November 19, 2024

View Job Description
Honeywell

Senior Account Manager - Field Instruments

Dhahran

November 19, 2024

View Job Description
Marriott International, Inc

Technician-HVAC

Riyadh

FULL TIME

November 19, 2024

View Job Description