About Jeeny:
Jeeny is a leading ride-hailing platform that strives to revolutionize daily commuting and transportation. Our app connects users with their preferred modes of transportation, making mobility accessible, convenient, and affordable for all.
We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Since our inception, we have grown exponentially and currently operate in Saudi Arabia and Jordan.
At Jeeny, we value innovation, teamwork, and a passion for delivering exceptional user experiences. Join us in our mission to transform the transportation landscape.
About the Role:
As a Customer Service Agent, you will play a crucial role in delivering outstanding customer service to our users. You will be responsible for handling a variety of customer inquiries and providing appropriate solutions or escalating complex issues as necessary. Our ideal candidate should have excellent communication skills, a passion for customer satisfaction, and the ability to work in a fast-paced environment.
Requirements

• Previous customer service experience or related role preferred. Fresh graduates are also welcome to apply!
• Handles customer inquiries, complaints, and requests via phone, email, chat, or in-person.
• Demonstrates proficiency in Arabic and, often, English as well.
• Learn the company's products, services, and policies to provide accurate information to customers.
• Develops strong communication and problem-solving skills.
• Ability to empathize with and prioritize customer needs.
• Ability to work effectively in a fast-paced team environment.
• Excellent verbal and written communication skills in English and Arabic.
• Must be Saudi

Benefits

• An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set
• An environment that encourages you to take ownership and produce excellent outcomes every day
• Health benefits and insurance