Saudi Arabia Job Openings
Property Finder
Customer Success Partner
Riyadh
October 14, 2024
Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity.
Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 6 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.
As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.
Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 6 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.
As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.
Position Summary
Key Responsibilities
- Establish strong relationships with assigned customers, serving as their dedicated point of contact for all questions and concerns.
- Represent best practices regarding PF products and services to the customer to ensure maximum value from their investment.
- Consult with clients to jointly establish goals and the metrics used to evaluate progress towards those goals to align expectations for maximum client success.
- Monitor health metrics to conduct reviews with clients using established metrics and reporting to ensure they are on track to meet goals and to remedy results that are off track.
- Identify CSQL’s during customer check-ins to support revenue growth and upsell opportunities.
- Leverage technology to increase efficiencies and make processes scalable.
- Partner with sales to provide needed support and resources throughout the customer’s lifecycle so they can achieve revenue targets.
Desired Qualifications
- Bachelor's degree in business, marketing or science major.
- 2 to 3 years of experience in a SAAS/Subscription environment.
- Customer Service or Live Operations management Experience.
- Strong organizational, multitasking and time-management skills.
- Exceptional oral and written communication skills internally and externally.
- Focused, reliable and responsible self-starter that can self-manage with good critical-thinking skills.
- Experience with Salesforce or similar CRM.
- Experience in real estate, proptech, mobility tech or any other marketplace-based businesses is preferred.
Skills & Behaviors of Successful Candidates
- 100% Align and represent Property Finder’s Core Values and be an example of leadership
- Serve as a brand ambassador for Property Finder, representing the best interests of the company and partners
- Account management or Customer Relationship Management professional with a solid track of achieving targets and has solid experience in managing existing customers including renewal, upsell and cross sell
- Strive to understand how your customers are using your products and can help them enhance their utilization and the value they extract out of your solutions
- Consultative approach.
- Effective communicator and always prepared.
- Team player.
Our promise to talent
We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation.
Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.
Overall it is a place for you to be your best self.
We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation.
Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.
Overall it is a place for you to be your best self.
Property Finder Principles
- Move fast and make things happen
- Data beats opinions
- Don’t confuse motion with progress
- Failure is success if we learn from it
- People over pixels
We regret to inform you that this job opportunity is no longer available as it has expired
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