Saudi Arabia Job Openings
Ericsson
IT Engagement and Delivery Manager
Riyadh
November 8, 2024
Join our Team
About this opportunity:
Responsible and accountable for IT services and solutions in designated building(s), site(s), region(s) or country(ies) adhering to security & compliance standards. Ensures IT Solutions rollouts are delivered appropriately to the local circumstances. Provides escalation point to users and stakeholders. Ensures new business demands are progressed through the appropriate IT demand process.
What you will do:
IT Infrastructure Operations & User Experience:
The skills you bring:
Responsible and accountable for IT services and solutions in designated building(s), site(s), region(s) or country(ies) adhering to security & compliance standards. Ensures IT Solutions rollouts are delivered appropriately to the local circumstances. Provides escalation point to users and stakeholders. Ensures new business demands are progressed through the appropriate IT demand process.
What you will do:
IT Infrastructure Operations & User Experience:
- Responsible for IT Infrastructure Operations (Security, Cost, Stability, Sustainability)
- Adhere to IT standard Incident, Problem, Change & Configuration ways of working
- Ensure Local Support delivers employee experience to agreed levels and, if appropriate, perform supplier management & governance
- Support in change management activities to enable best use of technology. Identify & deliver appropriate local user training
- Prime driver of IT rollout projects including infrastructure, system updates, upgrades & migrations
- Support Business Continuity Management (BCM) activities ensuring IT’s responsibilities are agreed and delivered
- Create Local IT budget and manage forecasts and actuals including relevant accruals
- Where necessary develop and implement best practice guides for the organization
- Provide the appropriate Monthly Business Report (MBR) to manager
IT Security & Compliance:
- Ensures Group IT Information Security Management System (ISMS) is followed including preserve assets, information security and control structures
- Ensures regular checks & vulnerability scans on network and data security and managing all security related matters and programs via governance in line with group directives
- Support security investigations on local assets as directed to remediate issues
- Ensure risk self-assessments are regularly performed and actions delivered
Stakeholder Management:
- Primary contact for designated building(s), site(s), region(s) or country(ies) to stakeholders
- Proactively work with stakeholders and report on IT activities, costs and manage risks
- Proactively work with stakeholders to identify and agree on improvements
- Understand, evaluate and deliver business requirements following the appropriate demand and delivery processes
- Managing and reporting on allocation of Local IT budget with special focus on due diligence and cost efficiency
- Where applicable, management of portfolio of local IT services
The skills you bring:
-
Overall 5-6years of experience - Contract Review.
- Team Leadership.
- Business Continuity And Disaster Recovery.
- Root Cause Analysis.
- Business Case Analysis.
- Cross-Functional Collaboration.
- Risk Management Planning.
- Infrastructure Asset Management.
- Operational Efficiency.
- Service Level Management.
- Workforce Management.
- Financial Controls.
- Operational Planning.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Saudi Arabia (SA) || Riyadh
Req ID: 756844
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