Internal Firm Services
Not Applicable
Managed Services
Senior Associate
At Pw C, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at Pw C, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

• Complete ownership of accounting and reconciliations; ensures accuracy and timeliness.
  
• Manages monthly closing of financial records and posting of month end information; ensures accuracy of financial statements.
  
• Prepare monthly and quarterly reporting, as requirement
  
• Assist accountants and controllers with A/P issues or problems.
  
• Review and process invoices along with providing the resolutions for the invoices and releasing the invoices for Payment.
  
• Resolve all vendor queries and requests coming via e-mails / Tickets within the agreed SLA.
  
• Maintain exception logs for process related exception as and when they occur for knowledge retention.
  
• Independently perform transactional tasks which support the compliance, planning and execution of assigned processes.
  
• Enforce the internal compliance policy and guideline established by the management on their daily operational activities.
  
• Perform daily internal audit to ensure all Invoices / queries are balanced as per the guidelines.
  
• Maintain a tracker of the exceptions and ensure Invoices and queries are balanced taking based on the exception tracker
  

• Identify and rectify unidentified cash and manage end to end process of Cash office reconciliations.
  
• Identify exceptions in cash office reconciliations and follow up with store for proper closure.
  
• Report Cash short / Long and send for payroll recovery for amount above threshold as per Policy.
  
• Work closely with Merchants for credit card settlement issues and charge backs.
  
• Follow up on customer/internal disputes, customer questions and working between departments to get a resolution.
  
• Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests.
  
• Making collection calls to the customers, emailing/faxing
  
• invoices or getting hard copies mailed out to customers as per their requests.
  
• Solving queries related to cash applications and coordination with customers.
  
• Extensive knowledge and ability to perform day-to-day operations while maintaining SLA.
  
• Working as a part of Order to Cash Processing team which will be accountable for Order to Cash process that starts from customers enquiry and involves sales order from customer to delivery and invoicing.
  
• Determining Financial outcome by collecting operational Data / Reports, whilst conducting Analysis and Reconciling transactions.
  

• Excellent communication skills are a must with a good command over written and spoken English & Arabic
  
• Strong understanding about P2P or O2C process and related accounting knowledge preferred.
  
• Arabic experience
  

• Communicate with impact.
  
• Results driven.
  
• Drive organizational excellence
  

• Minimum 3-4 years of professional experience, ideally having worked with a diverse portfolio of people, process, and technology with a leading firm, preferably in the Middle East region

• NA

Degrees/Field of Study required:
Degrees/Field of Study preferred:


Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity {+ 20 more}

Up to 100%
No
No

Job ID:584739WD
Industry:Not Applicable
Service:Internal Firm Services
Grade:Senior Associate
Location:Al Khobar