Unikomm is looking for a highly skilled Service Now Senior Consultant to join our Team!

Uni Komm, a cutting-edge digital transformation firm based in Riyadh and an esteemed Elite Partner of Service Now, invites applications for a full-time position as a Service Now ITSM Senior Consultant.

Company Overview: Since 2014, Uni Komm has led the charge in digital transformation as the first certified Saudi partner of Service Now Inc. Our commitment to excellence extends to being the exclusive partner in the GCC offering in-country Service Now cloud services. Dedicated to empowering premier organizations in Saudi Arabia and the Middle East, we specialize in refining and enhancing IT and business operations, driving efficiency, reducing downtime, and optimizing costs. Uni Komm stands ready to deploy and leverage Service Now technology, manage end-user services or data centers, and tackle IT, Customer Service, GRC, and broader business challenges.

Role Description: As a Senior Consultant, you will be pivotal in providing expert guidance and support to clients in implementing and optimizing Service Now ITSM solutions. Responsibilities include collaborating closely with clients to understand their business objectives, gathering requirements, and tailoring Service Now solutions to their needs. You will provide training and support to end-users, resolve issues, and ensure seamless implementation and adoption of the Service Now platform.

Qualifications:
We are seeking a Service Now ITSM Developer with over 5 years of experience in Service Now development.

The ideal candidate will have:

• Proven experience as a Service Now Developer, specializing in ITSM and ITOM and Service Portal.
• A thorough understanding of ITIL processes and industry best practices.
• Demonstrated expertise in requirement gathering, solution design, configuration, and implementation of Service Now ITSM, Service Portal, and ITOM solutions.
• Proficiency in the Service Now platform, including CMDB, Service Catalog, and ITSM modules.
• Ability to lead workshops, deliver user training, and provide end-user support.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with a history of effective collaboration with clients and cross-functional teams.
• Service Now certifications: CSA and CIS-ITSM are required.
• Bachelor's degree in computer science, Information Systems, or a relevant field.

If you have a passion for Service Now development and a desire to excel in a dynamic environment, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our ITSM projects.

We invite applicants from India to consider this thrilling opportunity in Riyadh, Saudi Arabia, offering the chance for onsite travel.

Join Uni Komm in driving digital transformation and shaping the future of IT and business operations. Apply today to embark on a rewarding career journey with us!

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