Saudi Arabia Job Openings
Mozn
Support Engineer II
Riyadh
FULL TIME
September 4, 2024
Mozn is a rapidly growing technology firm revolutionizing the field of Artificial Intelligence and Data Science headquartered in Riyadh, Saudi Arabia and it’s working to realize Vision 2030 with a proven track record of excellence in supporting and growing the tech ecosystem in Saudi Arabia and the GCC region. Mozn is the trusted AI technology partner for some of the largest government organizations, as well as many large corporations and startups.
We are in an exciting stage of scaling the company to provide AI-powered products and solutions both locally and globally that ensure the growth and prosperity of our digital humanity. It is an exciting time to work in the field of AI to create a long-lasting impact.
The purpose of this role is to serve as the first line of defense for our customers' technical issues, ensuring timely and effective resolution. As a Support Engineer II, you will be maintaining customer satisfaction by addressing and resolving technical challenges, providing expert guidance, and contributing to the continuous improvement of our solutions and support processes.
As a Support Engineer II, your daily workload might include:
Our target profile is candidates with...
We think you'll enjoy working at Mozn. Here's why:
We are in an exciting stage of scaling the company to provide AI-powered products and solutions both locally and globally that ensure the growth and prosperity of our digital humanity. It is an exciting time to work in the field of AI to create a long-lasting impact.
The purpose of this role is to serve as the first line of defense for our customers' technical issues, ensuring timely and effective resolution. As a Support Engineer II, you will be maintaining customer satisfaction by addressing and resolving technical challenges, providing expert guidance, and contributing to the continuous improvement of our solutions and support processes.
As a Support Engineer II, your daily workload might include:
- Provide technical support to customers via phone, email, and chat, addressing inquiries and resolving issues related to our solutions and services.
- Troubleshoot complex technical problems, identify root causes, and implement solutions in a timely manner.
- Escalate issues to higher-level support or development teams when necessary, ensuring proper documentation and communication.
- Collaborate with cross-functional teams to identify recurring issues and contribute to the development of long-term solutions.
- Create and maintain detailed documentation of support cases, resolutions, and best practices to enhance the knowledge base.
- Assist in the installation, configuration, and maintenance of software applications for customers.
- Conduct remote sessions with customers to diagnose and resolve technical issues.
- Provide feedback to product management and development teams based on customer interactions and common support trends.
- Stay up-to-date with the latest product releases, updates, and industry trends to provide accurate and relevant support.
Our target profile is candidates with...
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 2 years of experience in a technical support or similar role.
- Strong understanding of software systems, networks, and troubleshooting methodologies.
- Proficiency in operating systems (Windows, mac OS, Linux) and software applications.
- Experience with ticketing systems, such as Jira, Zendesk, or similar.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong verbal and written communication skills, with a focus on customer service.
- Ability to work independently and as part of a team.
- Familiarity with programming languages or scripting is a plus
- Outstanding multitasking abilities.
We think you'll enjoy working at Mozn. Here's why:
- You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space.
- You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
- The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best
- You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.
- We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.
New Job Alerts
CSS Group
Business Development Executive - eCommerce, Fulfillment & Courier
Jeddah
November 15, 2024
View Job Description
Mace
Senior Digital Engineering and BIM Manager
Riyadh
FULL TIME
November 15, 2024
View Job Description
Looking for similar job?
Parsons
Project Support Manager - Infrastructure
Riyadh
FULL TIME
September 2, 2024
View Job Description
New Job Alerts
CSS Group
Business Development Executive - eCommerce, Fulfillment & Courier
Jeddah
November 15, 2024
View Job Description
Mace
Senior Digital Engineering and BIM Manager
Riyadh
FULL TIME
November 15, 2024
View Job Description