Key Responsibilities:

• Assist customers with daily bookings of cargo sales on different airline products.
• Book airline capacity and confirm bookings with customers.
• Provide customers with advice based on the specific requirements of different airline products.
• Handle administration tasks for cargo bookings, such as loading flight reservations into systems or templates, ensuring accurate data updates.
• Interface with customers, warehouses, carriers, customs, and other relevant parties regarding shipment requirements.
• Track, monitor, and update customers on shipment status.
• Maintain strong relationships with customers and respond to inquiries promptly.
• Collaborate with the Billing Team to ensure accurate data for invoicing.
• Perform other duties as assigned.

Requirements:

• Minimum 1 year of experience in a related field (e.g., airfreight customer service, co-loading).
• Minimum qualification of "O" & "N" Levels.
• Familiarity with the CCN system.
• Proficiency in MS Office and Excel.
• Strong communication skills and customer service-oriented.
• Adaptable, detail-oriented, and capable of working independently with minimal supervision.
• Willingness to work shifts and weekends.