Singapore Job Openings
SHUN TAK REAL ESTATE (SINGAPORE) PTE. LTD.
Assistant Guest Services Manager - Artyzen Singapore Hotel
Singapore
FULL TIME
November 18, 2024
- Dynamic work environment
- Open and collaborative culture
Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.
Responsibilities
- Responsible in leading the operations of the Guest Services Department (Front Desk, Concierge, Bell, Driveway, Communication Centre) in support of the Guest Services Manager.
- Ensure the guest journey from the moment of reservation till beyond checkout is in line with the Artyzen Hotels and Resorts experience. This includes the reservations, pre-arrival, and post arrival communication with the guest.
- Implement a consistent guest recognition program and ensure that all information gathered on the guests is correctly recorded in the guest profile and that this is updated regularly.
- Ensure that the Department Operational Budget is strictly adhered to.
- Monitor service and Operation standards in the hotel.
- Support Host needs in other departments based on the hotel priorities and anticipated business levels.
- Be available and on duty during peak periods (frequently opening and closing the operation)
- Conduct frequent and thorough room inspections in liaison with Housekeeping.
- Accept requests from guests regarding assistance with obtaining transportation, baggage handling, limousine transfer and local area knowledge.
- Establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Guest Services.
- Be personally and frequently verify that guest’s check-in / out are receiving the best possible service.
- Ensure the Guest Services Department meets quality and internal standards. Identify process improvements and best practices. Provide feedback and develop processes to improve the guest experience.
- Ensure corrective training is implemented based on the feedback received
- Maintain standards of guest service quality. Analyze response time to guest’s requests for items and maintenance requests and highlight any issues to the respective department head.
- Ensure that the Guest Services team projects a warm, professional and welcome image.
- Collaborate with Guest Services Manager in preparation of annual department operating budget: Monitor monthly expenses, with emphasis on wages, variances, assisting in preparing schedules, ordering, inventory management, and other administrative duties as needed.
- To undertake any other reasonable task or request as directed by the management.
- Higher diploma or degree holder in Hospitality, Hotel Management or an equivalent qualification
- Minimum of two years of previous experience in a front office supervisory in an established or luxury/upscale or boutique hotel.
- managerial position, preferably from an international luxury hotel.
- Service-oriented, attentive to details and observant
- Excellent oral and written communications skills
- Good command of written and spoken English
- Adaptable and outgoing with excellent interpersonal skill
- Ability to work under pressure and be flexible.
- Passionate and enthusiastic with a positive ‘can-do’ attitude
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