Overview
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #Life At BNY is all about.
We’re seeking a future team member for the role of Associate to join our Client Service team. This role is located in Singapore- Hybrid work model.
Client Experience is accountable for ensuring client satisfaction as it relates to all Asset Servicing products. This position has responsibility for supporting service coverage teams across f clients in multiple locations/segments and delivering a quality client experience for sophisticated institutional investors across APAC.

In this role, you’ll make an impact in the following ways:
Client Communication: Serve as the main liaison between clients and the team, handling all client communications, addressing inquiries, and ensuring clients receive timely and accurate information.
Documentation Management: Organize and maintain all client-related documents, including contracts, agreements, and correspondence. Ensure documents are easily accessible and up-to-date.
Scheduling and Coordination: Ensure client meetings are arranged and participants are prepared with data and documentation required.
Meeting Preparation: Prepare for meetings by creating agendas, compiling necessary documents, working with the reporting COE to prepare data points and setting up meeting spaces.
Task Management: Track the progress of team and client tasks and projects. Follow up on action items to ensure deadlines are met and provide reminders to team members as needed.
Metrics Reporting: Collect data from various sources to compile regular metrics reports. Analyze the data to identify trends and insights that can help improve team performance.
Report Generation: Create comprehensive reports that detail team performance, client satisfaction, and other key metrics. Distribute these reports to stakeholders and discuss findings with the team.
Client Onboarding: Assist new clients through the onboarding process by ensuring all necessary documentation is completed and providing them with the information they need to get started.
Administrative Support: Provide general administrative support to the team.
Event Planning: Plan and coordinate logistics for client events and team functions, including booking venues, arranging catering, and managing invitations.
Expense Management: Track and report on team expenses, ensuring they stay within budget. Process expense reports and reimbursements in a timely manner.
Client Feedback: Collect feedback from clients through surveys, interviews, or other methods. Analyze the feedback to identify areas for improvement and report findings to the team.
Process Improvement: Continuously evaluate team processes and workflows. Identify inefficiencies and suggest improvements to enhance productivity and client satisfaction.
Confidentiality: Handle all client and company information with the utmost confidentiality. Ensure that information is protected and only shared with authorized personnel.
Skills and Other Competencies
Able to always conduct themselves with integrity and a desire for excellence, with a clear sense of personal responsibility.
To treat all colleagues, internal and external, with respect and to proactively create an environment of teamwork.
Understand client needs and align these to the product / services of BNY Mellon.
First class presentation skills, both oral and written.
A self-motivated, innovative thinker, with the ability to work as part of a team and think quickly in high pressure situations.
Communicates effectively including writing internal briefs, Presentations scripts, status reports, etc.
Ability to anticipate needs of stakeholders and recommend resolution to any conflicting priorities
Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain detailed records.
Communication Skills: Strong verbal and written communication abilities to interact with clients and team members clearly and professionally.
Time Management: Proficiency in managing time efficiently to meet deadlines and handle scheduling.
Attention to Detail: Keen eye for detail to ensure accuracy in data entry, reporting, and documentation.
Technical Proficiency: Familiarity with office software (e.g., Microsoft Office Suite) and data analysis tools (e.g., Excel, Tableau).
Data Analysis: Ability to collect, analyze, and interpret data to produce meaningful metrics reports.

To be successful in this role, we’re seeking the following:
Bachelor’s degree or diploma preferred.
7+ years’ experience in coordinating successful internal and external events.
Proficient in Microsoft Office Suite
Fluency in English is essential, additional Asian languages are also preferable.
Ability to engage senior stakeholders in verbal and written communication.

Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.