Singapore Job Openings

Coinbase

Blockchain Operational Analyst

FULL TIME

October 7, 2024

At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
Who you are:

You’ve got positive energy. You’re optimistic about the future and determined to get there.
You’re never tired of learning. You want to be a pro in bleeding edge tech like De Fi, NFTs, DAOs, and Web 3.0.
You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

Team/ Role:
The Cold Storage Operations team is responsible for executing critical blockchain activities, including transaction processing and staking operations, to ensure the secure and efficient movement of digital assets. This role requires a high level of precision and technical expertise, as well as collaboration with cross-functional teams to drive continuous improvements in our blockchain infrastructure. The individual will play a key part in enhancing operational efficiency, contributing to the resilience and scalability of our systems, and supporting the 24/7 demands of a fast-paced, evolving environment.
What you’ll be doing (ie. job duties):

Serve as a domain expert across multiple channels, supporting our highest value customers and institutions on Coinbase’s institutional products (including Prime and Custody)
Responsible for executing transaction processing for Coinbase’s institutional clients
Provide white glove support to our highest priority global clients through phone, email and video calls in an articulate and empathetic manner
Make informed, data-driven decisions through a thorough understanding of metrics and the business
Drive impactful changes across workflows and tools by partnering with the sales, security, and product teams
Continuously add value through effective project management, decisive prioritization, and efficient execution
Set a high bar for support analysts within the organization by setting an example through performance and work ethic
Operationalize new and existing policies, processes, and procedures related to the Client Services scope
Serve as the voice of the customer to internal teams including Advocacy and Product when surfacing bugs, incidents, and product feedback
Participate in a 24x7 team, requiring weekend and shift rotations that may include overnight coverage. Occasional shift work will be required

What we look for in you (ie. job requirements):

Motivated by Coinbase’s mission and creating a seamless, scalable support experience for our global customer base
Experience with high priority clients, technology, product support, payments, fraud, or other relevant operational domains
Understanding of cryptocurrency, global financial markets, and/or trading platforms
Experience investing in, and interacting with blockchain assets, networks or products
Must work within defined shift hours and participate in an on-call rotation that includes weekends, as required by the business
Minimum of 2 years of relevant experience in financial services, technology and/or customer support
Fantastic communication skills in order to operate across multiple departments, stakeholders, and clients
Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization
Travel requirements up to 20% to Coinbase offices and client locations (depending on business need)

Nice to haves:

Degree in business, finance or CX
Experience in API Support
Proficiency in one or more of the following languages: French, German, Japanese, Mandarin or another language

Position ID: (P61908)
Location- Remote - Singapore

Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).

Pay Range:

$88,000—$88,000 SGD

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined.

Benefits at Coinbase

Group Medical Insurance covered at 100% for employees and dependants
Dental insurance covered at 100% for employees and dependants
Travel Medical Policy – Global Traveler
Employee Stock Purchase Plan (ESPP)
Wellness Stipend
Mobile/Internet Reimbursement
Remote-First Stipend
Connections Stipend
Learning & Development Allowance
Employee Assistance Program
Fertility Benefits
Generous Time Off/Leave Policy

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