Summary

Posted: 11 Sep 2024

Role Number:200567312

Imagine what you could do here. At Apple, great new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! We are strengthening our team and are seeking a dynamic Business Process and Systems Manager. We feature a collaborative environment with creative, inquisitive people and groundbreaking technologies. Come join us and make a difference! This role seats within the Pacific Ops System & Process Function to manage complex, global & regional initiatives supporting various areas within Pacific Operations. Pacific Operations include the areas of Reseller Operations, Online Store Fulfillment Operations, Retail Fulfillment Logistics, Supply/Demand Management & Execution, Logistics and Product Operations. You will be responsible for managing cross-functional and cross-organizational teams to define, build and roll-out innovative technology and business process solutions that increase efficiencies, improve customer satisfaction, and drive revenue. We are looking for a subject matter expert in fulfillment supply chain from manufacturing and distribution centre sites, with exceptional project management skills, a good grasp of process management, a drive for attention to detail, and a demonstrated track to influence and collaborate across all levels of the organization.

Description

- Leverage industry trends, standard methodologies, innovative technology and process improvement ideas. - Lead and implement cross-functional change management initiatives across all Apple’s product lines, influencing decisions through collaboration, leadership and a customer-focused approach - Devise and implement in partnership with cross-functional business users (e.g. Finance, Sales, etc), Freight Forwarders, 3PL Warehouse, Apple OEM’s, IS&T business and system solutions that meet the changing business conditions. - Project manages cross-functional re-engineering implementations. - Work towards effective change management when necessary - Ensure process integration across organization, both regionally and globally. - Develop good, up-to-date knowledge of IT capabilities and able to work closely with IS&T. - Work within the business (cross functionally and cross regions) to document and gain final approval for Business Requirements - Together with the Business Process Owner to enhance the Business Processes to meet requirements - Articulate Business Requirements to IS&T Consultants and assist in the formulation of a prototype or proof of concept solution - Work with the IS&T Consultants to design the final solution to meet the requirements - Lead the User acceptance test and implementation of the business change and supporting systems change across Apple Pacific - Validate the return on investment was met post implementation

• In-depth knowledge and experience in project and process management. Minimum of 6-8 years relevant experience
• Proven track record of leading strategic projects combined with the ability to execute at tactical project-level activities and tasks
• SAP System and process savvy
• Strong Project Management experience with attention to detail
Proven experience working effectively in a matrixed, global organization

Preferred Qualifications

• Good process re-engineering skills
• Excellent operation issue resolution skill
• Excellent people and communication (written and spoken) skills
• Good teamwork attitude
• Ability to work with ambiguity
• Self-motivated, driven individual who is comfortable working in a global, fast-paced environment
• Prior consulting experience in a similar hi-tech industry is desirable
• Proven experience as a change agent having effectively implemented change in large cross functional organization
• Large Cross Functional project implementation experience
• Experience working on projects for teams based outside Singapore, e.g. virtual teams