An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott);

• Duxton Reserve, Autograph Collection Hotel (Marriott);

• The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

• The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see

• 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

POSITION SUMMARY:

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

• Ensure that all correspondence are replied within 24 hours.

• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.

• Explain guarantee, special rate, and cancellation policies to callers.

• Accommodate and document special requests.

• Answer questions about property facilities/services and room accommodations.

• Follow sales techniques to maximize revenue. Input and access data in reservation system.

• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

• Follow proper escalation procedures when addressing guest concerns.

Key Requirements

• At least 1 year experience in a similar role
• Fluent in English (Written and Spoken)
• Excellent telephone & email etiquette