Singapore Job Openings
BIDEFORD HOUSE PTE. LTD.
Concierge
Singapore
FULL TIME
September 4, 2024
Provides service for guests when arriving and departing from the hotel and to give guests information and directions in a prompt and professional manner.
Tasks/Responsibilities:
- Welcome guests professionally and demonstrate a warm, confident and genuine first impression.
- Handles all guests’ queries or requests in a polite and efficient manner.
- Handles all movement of luggage (temporary, long term storage, lost baggage).
- Provides a high standard of service within the department and a high level of product knowledge of the hotel and the local area.
- Knows about all events and activities accruing in and out of the hotel.
- Provides door service, entrance to hotel and driveway, to ensure a smooth traffic flow.
- Complies with all Front Office systems and procedures and with all company policies.
- Organizes a prompt TAXI service and assist in airport transferring.
- Be familiar with the emergency procedure of the hotel and be able to handle any emergency according to the procedures.
- Identifies and solves problems in a professional manner.
- Maintain the designated stations in the lobby as per company standards and check every 30 minutes or when necessary.
- Ensure all related Leading Quality Assurance guidelines are met, if not exceed at all times.
- Assist Front Office in any tasks when needed. Exceed guests’ expectations in any task provided.
Requirements
- Diploma in Hospitality is a plus.
- Minimum of 2 years in Front Office or Concierge experience in a similar capacity preferably in a luxury hotel environment.
- Knowledgeable in the city, tours and excursions to refer the guests in various tourist destinations.
- Possess professional disposition with good communication and interpersonal skills
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