Singapore Job Openings

DSM

Customer Care Specialist

Singapore

CONTRACT

August 27, 2024

Job title – Customer Care Specialist
Location – Singapore
Job model – Hybrid

Reporting to the Regional Customer Care Lead, this role serves as the main contact between dsm-firmenich’s supply locations and local markets in the Asia Pacific region. The primary responsibilities include facilitating the supply and prompt delivery of HNC products, managing the entire Order-To-Cash (OTC) process, ensuring high levels of customer service, and continuously improving OTC processes both internally and externally.

At dsm-firmenich, people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Your key responsibilities

Review dsm-firmenich’s products (including calculating manufacturing cost) to define whether the products are eligible for preferential rate based on identified FTA (Free Trade Agreement) zone
Check customer’s PO, validate quotation and PO price, payment terms, product code etc.
Create orders in SAP, other digital tools and send order acknowledgement to customer
Review open orders, clean up back orders together with AMs and monitor order status
Handle country regulation (Shelf life) or customer’s requirements (no. batch, specification, etc)
Check advance payment, LC and bank contract and enter it in SO shipping instruction

You bring

Bachelor’s Degree or Diploma in Logistics & Supply Chain Management
Minimum 3 years of relevant experience in order processing, customer service or order fulfilment
Good understanding of different FTA zones, HS codes and principle of cost manufacturing calculation
Good knowledge in L/C negotiation and export documentation
Hands on knowledge in SAP (SD & MM modules) & Microsoft Office applications
Knowledge of international shipping practices & Incoterms

We bring

A rich history and a promising future of bold scientific innovation and passionate creation with our customers;
A space to grow by encouraging and supporting curiosity and an open mindset;
A culture that prioritizes safety and well-being, both physically and mentally;
The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;
A flexible work environment that empowers people to take accountability for their work and own the outcome;
Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;

Equal Opportunities Commitment
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there’s a place for everyone at dsm-firmenich.
dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.
www.dsm-firmenich.com

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