Singapore Job Openings

Singapore Power

Customer Care Officer (Digital Contact Centre, Live Chats)

August 3, 2024

SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. We believe in investing in our people, to help them achieve their career aspirations. With a strong culture based on commitment, integrity, passion and teamwork, we provide a conducive environment for our people to succeed.

We are looking out for self-motivated, dynamic and talented individuals to join our growing team. If you are keen to uphold world-class grid reliability and drive a sustainable future for all, join us and make your mark in the energy industry today!

What You'll Do:
  • Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction
  • Simultaneously handle multiple chats
  • Provide appropriate solutions and alternatives timely to meet the KPIs.
  • Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)
  • Payment arrangement (dunning block, instalment plan, payment deferment etc.)
  • Other ad-hoc duties as assigned

What You'll Need:
  • At least 2 years of relevant work experience in customer service and handling chat enquiries
  • Strong customer service skills
  • Excellent communication, written and interpersonal skills
  • Ability to multitask, organize and prioritize work
  • Ability to work independently while being a cohesive team member

What We'll Provide:
  • We have regular wellness programmes to promote healthy living
  • You will work in teams that thrive on collaboration for outstanding achievements
  • We provide access to an extensive range of training opportunities and encourage staff to take charge of their personal development
#LI-DNI

Please click on the blue 'Apply' button at the top right hand side corner of this screen, if you are keen to apply for this job.
Thank you for your interest in SP Group. You will be contacted if you are shortlisted for an interview.
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