Singapore Job Openings
AEON EARTH PRIVATE LIMITED
Customer Service Officer
Singapore
FULL TIME
October 19, 2024
At Aeon Earth, people are our greatest asset! We take pride in doing what’s right for our customers, our employees, and our world. We empower them to be their best and do their best work.
The company offers work in the office. We are only able to accept applications for those based in Singapore and have sponsorship to live and work in Singapore.
What is this role?
The Customer Service Officer is responsible for communications with customers including coordination of repair services at A.LAB, an Apple Authorised Service Provider.
The successful candidate will have a collaborative and friendly work style, be exceptionally well-organised, able to effectively multi-task & prioritise and take initiative.
As a member of the Aeon Earth family, you will contribute to our high energy, collaborative and fun environment.
What you can expect to do?
- Monitoring and responding to emails, Whats App Business chats, and calls
- Contact customers for repair services including remote diagnostics, part ordering and payment verification
- Management of customer appointments
- Compliance with workplace safety and security
- Liaise with supervisor on customer feedback
- Other duties and special projects as assigned
- 2 year customer service experience (Preferred)
- Ability to work in a high-growth, fast-paced environment
- Strong organisational, analytical, and time management skills
- Ability to coordinate multiple tasks and prioritise effectively
- Excellent written and verbal communication skills
- High attention to detail
- Knowledge in Microsoft Word and Excel
- Produce work with a high level of accuracy
Aeon Earth is an Apple Authorised Service Provider as A.LAB and a member of the Apple Consultants Network as ALAB360. We offer Jamf as a solution for managing Apple devices.
Additionally, we are a reseller of Cambrionix charge and sync hubs, and provide IT asset recovery, data erasure services using Securaze and Garner Products.
We encourage you to simply be you. We seek and value different perspectives to ensure Aeon Earth is a place where everyone feels comfortable and be successful.
Benefits are a critical part of the employee experience. Our benefits include annual and sick leave, medical insurance and benefits, snacks and beverages at the pantry. And many others!
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