Benefits:

• Competitive salary of up to $2,400 basic plus variable bonus, overtime, and annual wage supplement (AWS).
• Fresh graduates welcome with starting salary of $1,900 basic.
• Monthly allowances after 3 months’ probation: $50 transport and $50 handphone.
• Shuttle bus service provided for convenient commuting.
• Opportunity for long-term employment in a supportive environment.

Job Description:

As a Customer Service Representative , you will interact with customers through various channels to provide information about products or services, process orders, and address any concerns or complaints. This role requires a thorough understanding of the company's offerings to ensure accurate information is provided and customer satisfaction is achieved.

Roles & Responsibilities:

• Interact with customers via phone, email, chat, or in person to provide information about products or services, take orders, handle returns, and resolve complaints.
• Listen to customer concerns , investigate issues, and propose effective solutions to ensure timely resolution.
• Develop a thorough understanding of the company’s products or services to deliver accurate and helpful information.
• Process customer orders , including taking orders, entering them into the system, and ensuring timely delivery.
• Utilize computer systems to access customer information , process orders, and respond to inquiries.

Requirements:

• Communication skills and understanding to effectively interact with customers.
• Ability to support overtime when necessary.
• Must maintain good attendance and have no health concerns.
• Must be accuracy-oriented and able to follow instructions closely.
• Willingness to learn and adapt in a fast-paced, high-volume environment .
• Computer skills to review order statuses and input information accurately.

Additional Information:

• Salary : Up to $2,400 + variable bonus + overtime + AWS (Fresh grads: $1,900 basic).
• Working Days/Hours : Monday to Friday, 8:45 am to 5:45 pm, and 1 Saturday per month from 8:45 am to 12:45 pm.
• Location : Tuas View Cres
• Shuttle Bus : Pickup at Boon Lay MRT station at 8:10 am or 8:20 am; drop-off at Boon Lay MRT station or Tuas MRT station.