1. Position Summary
We are seeking an experienced and dynamic E-Commerce Operations Executive to manage and optimize our online presence across major e-commerce platforms such as Lazada, Shopee, Amazon and Shopify. The ideal candidate will be responsible for overseeing all aspects of our e-commerce operations, from product listing and inventory management to sales analysis and customer service. This role requires a strong technical background in e-commerce platforms, digital marketing knowledge, and a results-driven mindset.
2. Skills and knowledge requirements
Education, Qualifications
Mandatory

• Excellent numeracy and literacy skills including Microsoft Excel
• Tertiery Diploma in Marketing, E-commerce or a related field, and above
• Min 3 years’ experience retail and e-commerce operations with exposure to multiple marketplaces like Lazada, Shopee, Amazon & Shopify
• Proven track record of driving e-commerce sales & improving online store performance

Desirable

• Knowledge of retail and e-commerce sales & operations in Singapore
• Knowledge of Canva and/or basic graphic design tool
• Familiar with basic HTML/CSS for making adjustments to Shopify stores or product pages
• Experience with inventory control systems & e-commerce platform inventory tools.

Experience and key attributes required

• Demonstrated experience working with consumer fashion products
• Experience in managing customer communication via e-commerce platforms, providing timely & professional responses
• Knowledge of managing customer reviews across all platforms, feedback and complaints to enhance customer experience
• Highly organized with an ability to manage multiple stores & platforms simultaneously
• Strong problem-solving skills to troubleshoot any issues related to order fulfilment, platform bugs or customer complaints
• Creative with the ability to produce engaging content on social media channels
• Experience at engaging with customers B2B and B2C.

3. Major Responsibility Areas
Immediate Focus & Responsibilities

• To work with existing team members to execute sales campaigns, promotional offers and discount strategies on each platform
• To update and optimize all product listings & attributes, image optimisation and marketplace integration on each platform and ensure on-hand stock is synced across all platforms
• To coordinate and ensure timely process and fulfilment of customers’ orders.
• Monitor & track order status, shipment and delivery to ensure customer satisfaction. Troubleshoot any issues with order fulfilment or delivery logistics
• To reconcile month-end sales receivable and coordinate with accounts to ensure all payouts are received across all platforms

4. Performance Measures
Basis of Annual Assessment

• Achievement of the company’s brands’ financial objectives.
• Consumers engagement and experience
• Work within marketing budgets for all brands-maximising $ spend
• Develop marketing plans for all brands for approval and implementation.
• Monthly sales performance reports & insights covering campaign results, sales trends, marketing competition and customer behaviour
• Proactive Communication with all internal stake holders and being a team player.
• Weekly meetings with management
• Achieve sales growth of 50% within Singapore market and set in place with manage regional country sales targets

Job Types: Full-time, Part-time, Contract, Temporary
Contract length: 3 months
Pay: Up to $3,500.00 per month
Expected hours: 20 – 44 per week
Benefits:

• Flexible schedule
• Professional development
• Promotion to permanent employee

Schedule:

• Monday to Friday

Education:

• Local Polytechnic Diploma (Required)

Experience:

• E-commerce: 3 years (Required)
• Microsoft Excel: 5 years (Required)
• Marketing: 3 years (Required)

Work Location: Hybrid remote in Singapore 389836