JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Facilities & Finance Executive (5.5 days)
Integrated Facilities Management – Work Dynamics (Singapore)

What this job involves:
Providing Excellent Client Service
You will ensure client satisfaction and successful implementation of services based on the agreed contract scope and service level. To do so, you will provide comprehensive and best-in-class management services to run day-to-day operations and services of our client’s facilities. You will manage and maintain consistent high-quality service levels in line with SLA’s and KPI’s, with a focus on driving continuous improvement in our client’s workplace.

You will assist the Facilities Manager in achieving the account’s targets and work with the other team members to meet all key performance indicators as agreed with the client. You will be the on-site key point of contact for the key stakeholders or client, and be involved in a wide range of activities and responsibilities.

Position’s Goal
To provide operational and administrative support to the Facility Management team assigned.

Use initiative and creativity in performance of IFM operations duties and assist the team in implementing more efficient work practise.

Administer Standard Operating Procedure for all Hard and Soft service areas working with the site Assistant Manager to provide timely reports to the Facility Management.

Facilities Operation & Vendors Management
Responsible for the management of hard and soft service vendors to ensure the timely delivery of best in class services and within budget.

Ensure all contracts are professionally delivered in line with the agreed service level and requirements.

Continually assess contracts to optimise, reduce cost and to ensure best value delivered to the client

Work with greater team to establish operating procedures and ensure yearly updates of agreed SOP.

Proactively monitor to ensure all building procedures and performance measures are maintained at all times

Implement improvement programs and proactively conduct inspection of premises to ensure service standards are maintained at all time

Main contact person for building landlord

Work closely with different business units and point of contact for work order or event requirements, and to ensure all request successfully completed as per agreed timeline.

24/7 emergency call support and site attendance if required.

Provide monthly facility report and other business reports per requirement and when requested.

Project Support & Management
Involve and work with different stakeholders and contractors for building project & improvement works as required.

Arrange, coordinate and attend project meetings as required, including the follow up of assigned works till closure.

Arrange vendor and contractor site walkabout for project or improvement work quotations as required

Safety and Compliance Management
Ensure compliance with statutory regulations on fire, health and safety standards.

Implement and manage safety procedures to ensure the provision of a safe working environment

Assist in the implementation and management of a property risk management program

Coordinate, arrange and carry out Building Shut down, Fire Certification Renewal, Fire Drills, Table Tops Exercise and other regulatory compliance requirement exercise as needs.

Support the implementation and monitoring of disaster recovering and business continuity plans

Follow established escalation procedures and incident reporting procedures

Contract & Financial Management
Finance Tracking and billing for the account

Vendor cost tracking and management

Ensure vendor contracts always enforced and up to date at all times

Tracking of Facility Operating Expenses

Maintain and track of CAPEX and OPEX for building and continuous upkeep of up to date report.

Monitor financial processes to ensure account payable procedures are followed at all times.

Maintain, renew and track of vendor contracts to ensure timely renewal with no lapses or contractual risk.

Client billing / invoicing and follow up payments by clients

Monitoring of all housekeeping / pantry / stationery consumables and ensure reordering

Maintenance of Billing Tracker

Submit monthly expense and revenue accrual.

Customer, Client / Stakeholder management
Deliver excellent customer service to meet on-site client and stakeholder’s expectations

Build and develop effective relationships with key stakeholders & clients, and be comfortable working across all levels

Monitor procedures to ensure client’s expectations are conveyed and worked upon

Sound like you? To apply you need to be:
Team player with Strong knowledge of property operations
Playing a key role, the ideal candidate holds a Degree / Diploma in Building or Facilities Management, and at least three years of experience in facilities management.
You must be a team player who demonstrates good working knowledge in technical and non-technical services, event management, Organisational skills to coordinate schedules, events, carry out routine services and occupational safety inspections’, as well as aptitude in client-centric operations.

What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.