Singapore Job Openings
Wärtsilä
Field Service Coordinator
Singapore
October 25, 2024
Field Service Coordinator
Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?
We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?
We are looking for a Field Service Coordinator. This is a permanent opportunity, and its location is Singapore.
- Coordinate the logistics for tools, spare parts, and workshop services according to the Maintenance Plan.
- Secure QHSE and compliance for the work and parts.
- Keep important stakeholder informed about the progress of the work.
- Actively update the Contract Manager when important issues occur.
- Direct customer contact for the logistics of tools, parts, cabins availability on vessels, permits and visa requirements.
- Proactively order field service jobs (Site & Workshop).
- Deliver parts, prepare tools shipments, and coordinate workshop components so that maintenance activities can be executed on time without any delays.
- Consolidate shipment and arrange inbound and outbound transportation
- Ensure that contractual requirements are adhered when ordering spare parts and field services
- Work closely with the Field Service Coordinator before, during and after the work is executed to ensure that our contractual commitments are met.
- Timely and accurate reaction to customer requests.
- Handle or channel customer claims related to field services, parts, and tools
- Manage proactively when changes to work plans occur in terms of job scope, timing, location, and quantity
- Consolidate service work reports through the Field Service Coordinator and communicate to stakeholders
- Get assistance from Operational Support and Technical Services when needed
- Review and approve cost and provide correct input for invoicing
- Takes proactive actions towards the Wartsila internal parts delivery organization. Be creative in getting the parts delivered on time even if unconventional means must be used.
- Be an active member of the Contract Core Team
To be successful in this role, you should:
- Possess a Diploma or Degree in Engineering or in other related disciplines
- Structured and well-planned way of working
- Focused and can-do attitude
- Good co-operation, teamwork, and communication skills
- Knowledge on operations and maintenance of large machinery
- Understanding of business service contracts
- Fluent in written and spoken English
- Good IT skills.
- Good practical knowledge and understanding of Marine Engines and Propulsion Systems and hands on experience in the use of SAP will be considered as a plus
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
We regret to inform you that this job opportunity is no longer available as it has expired
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