Singapore Job Openings

Wärtsilä
Field Service Coordinator
Singapore
October 25, 2024
- Coordinate the logistics for tools, spare parts, and workshop services according to the Maintenance Plan.
- Secure QHSE and compliance for the work and parts.
- Keep important stakeholder informed about the progress of the work.
- Actively update the Contract Manager when important issues occur.
- Direct customer contact for the logistics of tools, parts, cabins availability on vessels, permits and visa requirements.
- Proactively order field service jobs (Site & Workshop).
- Deliver parts, prepare tools shipments, and coordinate workshop components so that maintenance activities can be executed on time without any delays.
- Consolidate shipment and arrange inbound and outbound transportation
- Ensure that contractual requirements are adhered when ordering spare parts and field services
- Work closely with the Field Service Coordinator before, during and after the work is executed to ensure that our contractual commitments are met.
- Timely and accurate reaction to customer requests.
- Handle or channel customer claims related to field services, parts, and tools
- Manage proactively when changes to work plans occur in terms of job scope, timing, location, and quantity
- Consolidate service work reports through the Field Service Coordinator and communicate to stakeholders
- Get assistance from Operational Support and Technical Services when needed
- Review and approve cost and provide correct input for invoicing
- Takes proactive actions towards the Wartsila internal parts delivery organization. Be creative in getting the parts delivered on time even if unconventional means must be used.
- Be an active member of the Contract Core Team
- Possess a Diploma or Degree in Engineering or in other related disciplines
- Structured and well-planned way of working
- Focused and can-do attitude
- Good co-operation, teamwork, and communication skills
- Knowledge on operations and maintenance of large machinery
- Understanding of business service contracts
- Fluent in written and spoken English
- Good IT skills.
- Good practical knowledge and understanding of Marine Engines and Propulsion Systems and hands on experience in the use of SAP will be considered as a plus
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