Singapore Job Openings

Wärtsilä

Field Service Coordinator

Singapore

October 25, 2024

Field Service Coordinator

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are looking for a Field Service Coordinator. This is a permanent opportunity, and its location is Singapore.

Coordinate the logistics for tools, spare parts, and workshop services according to the Maintenance Plan.
Secure QHSE and compliance for the work and parts.
Keep important stakeholder informed about the progress of the work.
Actively update the Contract Manager when important issues occur.
Direct customer contact for the logistics of tools, parts, cabins availability on vessels, permits and visa requirements.
Proactively order field service jobs (Site & Workshop).
Deliver parts, prepare tools shipments, and coordinate workshop components so that maintenance activities can be executed on time without any delays.
Consolidate shipment and arrange inbound and outbound transportation
Ensure that contractual requirements are adhered when ordering spare parts and field services
Work closely with the Field Service Coordinator before, during and after the work is executed to ensure that our contractual commitments are met.
Timely and accurate reaction to customer requests.
Handle or channel customer claims related to field services, parts, and tools
Manage proactively when changes to work plans occur in terms of job scope, timing, location, and quantity
Consolidate service work reports through the Field Service Coordinator and communicate to stakeholders
Get assistance from Operational Support and Technical Services when needed
Review and approve cost and provide correct input for invoicing
Takes proactive actions towards the Wartsila internal parts delivery organization. Be creative in getting the parts delivered on time even if unconventional means must be used.
Be an active member of the Contract Core Team

To be successful in this role, you should:

Possess a Diploma or Degree in Engineering or in other related disciplines
Structured and well-planned way of working
Focused and can-do attitude
Good co-operation, teamwork, and communication skills
Knowledge on operations and maintenance of large machinery
Understanding of business service contracts
Fluent in written and spoken English
Good IT skills.
Good practical knowledge and understanding of Marine Engines and Propulsion Systems and hands on experience in the use of SAP will be considered as a plus

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

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