Singapore Job Openings
Holiday Inn Express
Guest Experience Agent - Holiday Inn Singapore Clake Quay
August 13, 2024
Your Day-to-Day Job Responsibilities:
Financial Returns
- To assist the Duty Managers in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes
- Handling Guest check out and billing in an efficient, friendly and hassle-free manner
- Check Guests In – Efficiently Greet, register and confirm guest particulars and payment details upon check in. Issue keys
- Check Guests Out - Print and confirm details of payment and bill for guests upon check out
- Answer any guests enquires practically and simply in adherence to brand standards
- Handle guests' complaints appropriately adhering to brand standards or direct them to Duty Managers
- Handle cashiering, payment and foreign currency exchange accurately
- Reliably handle all special needs and requests of guests and repeat visitors
- Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviours, hallmarks and license agreement mandates
- Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for daily room allocation
- Accurately Enter/Update Reservations
- Handle Telephone Enquires efficiently and effectively
- Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members
- Participate in programs that drive improvements in team member engagement and are aligned with the ‘Make Every Interaction Count’ brand service behaviours
- Perform in a self sufficient way in line with business requirements
- Responsible for Priority Club Rewards (PCR) Enrolment & Recognition
- Great Room - Process Guest Food and Beverage Order, Clear Tables (The Great Room)
- Refresh Food and Beverage in The Great Room
- Meeting room - Set up Meeting Room, Make Tea and Coffee, Clean Meeting Room
- Clean and Organize Guest Areas and Pick up debris throughout Public Areas
- Updating constantly on local knowledge to improve the guest experience
- Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the Duty Managers
- Contribute by participation in compliance with federal, state and local laws and safety regulations
What we need from you
Guest Services Agent will efficiently and effectively create a friendly and efficient guest experience throughout the hotel consistently. They will support the ‘one team’ approach to deliver the Holiday Inn Express brand standards.
- Great communication skills and basic computer literacy
- A positive and keen to learn attitude
- Must be proficient in written and spoken English and with good communication skills
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