Singapore Job Openings
GRAND IMPERIAL HOTEL PTE. LIMITED
Guest Service Executive
Singapore
FULL TIME
October 13, 2024
Join our dynamic team at Hilton Garden Inn Singapore Serangoon, located in the heart of Singapore. We're seeking a Guest Service Executive to deliver exceptional customer experiences.
Job Summary:
Provide top-notch service to our guests, ensuring a memorable stay. Assist with guest inquiries, enhance customer satisfaction, and promote hotel services.
Responsibilities:
- Deliver high-quality service consistently
- Gather guest feedback and suggest operational improvements
- Resolve guest complaints efficiently
- Find solutions to problems and communicate effectively
- Maximize room occupancy with up-selling techniques
- Monitor Front Office team performance and service quality
- Maintain strong departmental relationships
-
Assist in emergency handling and hotel operations
Requirements:
- 1+ year of hospitality experience
- Excellent communication and interpersonal skills
- Knowledge of hotel operations and systems
- Ability to work shifts, including weekends and holidays
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