Singapore Job Openings

CHEMCORE CONSULTANTS PRIVATE LIMITED

IT Support Manager

Singapore

FULL TIME

October 15, 2024

Our client is a plastics machinery company expanding its presence in Singapore.
They are seeking an IT Support Manager to lead and manage their internal IT team and projects.

Job Purpose

Manage the internal IT Support team and evaluate skills and performances, ensure end user service is timely and accurate on a daily basis, support technician, set specific end user service standards, contribute to improving IT support by actively monitoring and responding to end users queries, establish best practices through the entire technical support process, identify areas of improvement, evaluate daily, weekly and monthly team’s productivity, provide feedback to the appropriate internal teams like security, to improve cross problems solutions.
Providing outstanding first level technical support as well as assisting in planning out and building our IT infrastructure.

Will be working alone in the initial period, and to build up the team over time. With good performance, can be promoted to become IT Head

Key Responsibilities

Project manage system development from business requirements to implementation
Able to collect user requirements and perform business analysis
Document the business requirements for overseas development team for applications development
Conduct user training on new business systems for users
Manage user acceptance testing
Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack
Provide end-user support to executive staff, and advice regarding standard office applications and best practices as it evolves with company needs
Ensure Licensing Management
Support onboarding / off-boarding employees on corporate systems
Create and update manuals and documentation

Key Required Skills

Degree in Computer Science or related courses
At least 3 years of IT project experience
Experience in application development and support
Required knowledge includes Java, servler, jsp, freemaker, Spring, Hibernate, JPA
Skilled in HTML, Javascript, Vue, React and other frameworks
Experienced in Oracle, MYSQL, SQL Server; and able to write SQL statements
Knowledge in FIORI and ABAP will be an advantage
Proven work experience as End user services manager
Advanced knowledge of O365, including Share Point, Exchange Online, Azure AD, and Microsoft Endpoint Manager
Exceptional customer service skills with a problem-solving attitude
Task-oriented and organized, experience managing a ticket queue and ability to prioritize
Team management skills, team player, can collaborate in a productive fashion
Able to troubleshoot a large variety of technical issues
Experience in remote support
Desktop Support: Windows 10 and Mac 10.13+
Hands on experience with help desk and remote-control software
Solid technical background with an ability to give instructions to a non-technical audience
Ability to work under pressure
Good attitude and willingness to learn
Able to work with colleagues from different countries
Customer-service oriented

Good team work

Excellent written and verbal communications skills

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