Overview

What You'll Do

• Order book management – timely and accurate delivery, and maintenance to ensure high quality data integrity
• Respond and take action to customer concerns and/or escalations
• Assist team as needed during peak seasons by responding to customer
• Maintain to nurture an efficient and effective service friendly environment, supporting both external partners, and internal cross-functional relations
• Performance appraisal in people management
• Manage special projects or assignments in support of meeting department objectives
• Create and maintain weekly metrics to track CSR performance
• Provide quality input towards sustainable and scalable training programs for current organization and new hire onboarding
• Recruitment – review, screen and interview CSR potential candidates
• Drive adoption of the B2B portal with all non-EDI wholesale accounts
• Practice and ensure compliance with all company and department policies and procedures
• Provide back-up for peer department Manager, and Director, as needed

What You'll Bring to the Table

• Bachelor's degree or 4+ years related experience and/or training; or equivalent combination of education and experience.
• 6+ years in related supply chain management field
• Well versed in MS office, SAP
• Demonstrated ability to analyze and solve problems of varied scope; must be able to act decisively in implementing solutions across the cross-functional teams
• Strong organizational skills for planning work and continuously monitoring progress towards goals
• Demonstrated ability to multi-task in a surrounding of continual change; ability to respond flexibly in a quickly changing environment
• Strong communication skills (both oral and written) for effective management of cross-functional teams
• Demonstrated ability to empower and develop a team of highly motivated individuals
• Demonstrated ability to collaborate as a member of a team and leader
• Demonstrated ability to be flexible, execute plans, strategies and achieve desired results
• Outstanding leadership, interpersonal and communication skills
• Superior organizational skills, SAP system and capability knowledge
• Ability to anticipate and solve problems, act decisively and persist in the face of obstacles
• Commitment to exemplifying the highest integrity and professional business standards
• Drive achievement of inventory levels based on financial plans
• Excellent communication and management skills; must possess ability to persuade, influence and build consensus among all parties
• Occasional travel in the region and globally