Institute of Mental Health

Patient Service Associate Executive

Singapore

October 15, 2024


Family Group: Ancillary
Position: Patient Service Associate
Department: Ambulatory Services

Job Description:
Patient Service Associate plays a crucial role in facilitating patient care and administrative functions, ensuring that patients receive timely and efficient services while maintaining a high standard of customer service.

Job Responsibilities:
  • To provide clerical and operational support in Telehealth Team
  • Reception services including patient registration, scheduling appointments, billing, enquiries, and reporting


Requirements:

Competency
  • Service-oriented, confident and have a passion for helping others
  • Good communication and interpersonal skills
  • Skilled in utilizing and navigating digital communication systems and platform with strong technological proficiency


Educational and Professional Requirements
  • GCE ‘N’/’O’ Level or Diploma holder
  • Proficient in Microsoft Office applications
  • Able to work flexible start time from 7.30am, 8am or 8.30am with latest end time at 6.00pm


About IMH:
The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.

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