Singapore Job Openings

BEACH ROAD HOTEL (1886) LTD.

Raffles Hotel Singapore - Management Trainee (Rooms)

Singapore

FULL TIME

July 31, 2024

To develop an operational understanding of a Hotel by working in key departments of the Hotel, gaining a level of operational competence to enable further career development.
Primary Responsibilities
  • Follow the duties as outlined in the Job Descriptions of specified positions for each placement.
  • Attend monthly meetings to monitor progress through the program, as requested by the Hotel Manager and/or Talent & Culture Manager.
  • Participate in strategic projects to increase understanding of non-operational departments.
  • Drive the program to ensure that optimal learning is achieved.
  • Complete department evaluations at the completion of each stage of the training
  • Complete all projects given during the Management Trainee program in a timely manner.
Provides a Leading and Consistent Guest Experience
  • Constantly obtains guest feedback during operation ensuring guest satisfaction.
  • Handles minor complaints and reports to the managers for proper follow up.
  • Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.
Management and Leadership
  • Be a role model for the Rooms colleagues.
  • Proactive, innovative with in depth Room and market knowledge.
  • Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly.
  • Provides a high level of Safety and Security for guests and colleagues.
Training, Learning and Development of the Team
    • Completes all components of the Raffles Leadership Development programme.
    • Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
    • Guides the departmental orientation for new hires.
    • Ensures that colleagues are aware of hotel rules and regulations.
    • Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
Other Responsibilities
  • Performs any other duties that may be assigned by the manager.
  • Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
  • Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
  • Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Sustainability program.
  • Performs any other duties and responsibilities that may be assigned.
Candidate Profile
Knowledge and Experience
  • Degree or Diploma in hospitality or related field.
  • Experience in Rooms is an advantage.
Competencies
  • Fluent in oral and written English.
  • Ability to speak other languages and basic understanding of local languages.
  • Strong communicator with presentation and influencing skills.
  • Team player with strong interpersonal skills with ability to work with colleagues from different cultures and connect well with colleagues at all levels across divisional borders.
  • Service oriented with an eye for details and a good understanding of what it takes to build a strong service culture in a world-class hospitality icon.
  • Driven and able to work independently with high proactivity in a dynamic environment.
  • Analytical with proven organisational skills and attention to details.
  • Flexible, able to adapt to different working locations/environments and able to embrace and respond to change effectively.
  • Loyalty, high integrity and ability to keep confidentiality
  • Focuses on service with an eye for detail and an approachable attitude.
  • Works well under pressure, analyses and resolves problems, and exercises good judgment.
  • Self-motivates and shows good initiative in a dynamic environment.
  • Possesses good computer and property management system skills.
Benefits of Joining Raffles Hotel Singapore
  • 5-day Work Week.
  • Duty Meals are provided.
  • Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
  • Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
  • Medical and Wellness Benefit.
  • Comprehensive Insurance Coverage.
  • Local/Overseas Career Development & Growth Opportunities.
  • Holistic Learning and Development Opportunities.
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