ECCO Shoes Singapore is looking for a result-driven Retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Duties include:

• Providing excellent customer service
• Responsible for attending to all customers and demonstrating effective selling skills and product knowledge
• Able to do link sales and up-selling
• Ensure that all sales data are updated
• Advise and inform customers on usage of ECCO products
• Able to establish customers' requirements using questioning techniques and listening skills
• Able to make good recommendations of ECCO products to customers
• Advice customers on maintenance and care of ECCO products (Leather care)
• Recommend products based on customers' requirements
• Recommend complementary and peripheral products - Shoe-care, leather goods, etc. (link-sell)
• Ensure the team provide excellent customer service experience; to increase the overall service level and performance of the store
• Attend to customers with types of after sales services
• Ensure appropriate stock inventory management
• Close sales to customers' satisfaction

Retail Store Operation

• Work with Store-In-Charge to ensure ECCO standards and operational practice are executed in the store
• Monitor stock and ensure optimal inventory
• Participation in inventory feedback to Merchandising team
• Handle customer feedback, returns and after-sales service
• Ensure the compliance of ECCO store operation and service guidelines from retail operations team
• Handle simple merchandise display and assist in window change
• Simple stock replenishment request
• Keep track of all ins and outs of inventory including sales, transfers, returns
• Alert Store-In-Charge if there is any discrepancies with inventory

Teamwork

• Sharing of feedback, information and best-practice sharing with the team
• Communicate in a manner that builds positive relationship with customers and mutual trust between colleagues
• Communicate in a manner that effectively transmits ideas and information to the team while also displaying effective listening skills
• Develop team cohesiveness

Requirements:

• Able to work retail hours and on Weekends & Public Holidays
• Preferred to have 2 years of retail or sales experience
• Energetic, Sociable, Confident and result-oriented
• Excellent communication and relationship building skills
• Able to work in Concept Store and Departmental Store
• Singapore citizens are welcome to apply

Compensation Entitlement Aside From Basic Salary:

• Retail Sales Commission
• Other Incentive
• Staff Discount
• Free Shoes
• Grooming Expenses
• Comprehensive Medical Benefits
• Birthday Leave
• Incremental Annual Leave
• Performance Bonus
• Yearly Salary Adjustment

CREATE THE FOOTPRINTS OF TOMORROW
At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow.
Headquartered in Denmark, we are a family-owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code – our shoe code is slightly stricter.
Join us and we guarantee lifelong learning – the speed of progress is up to you. So, if you’re curious, passionate and ready to make an impact, you’ll fit right in.
Job Type: Full-time
Pay: $2,200.00 - $2,600.00 per month
Benefits:

• Additional leave
• Dental insurance
• Employee discount
• Health insurance
• Professional development

Schedule:

• Day shift
• Early shift
• Holidays
• Monday to Friday
• Shift system
• Weekend availability

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus

Work Location: In person