Singapore Job Openings
Singapore Post Ltd
Senior Executive, Business Excellence
Singapore
FULL TIME
September 2, 2024
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Supporting digital transformation projects to improve processes for Customer Services (CS) operations
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Enhance efficiency of the contact centre to propose and implement self-service initiatives and process improvements
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Drive self-service initiatives using Gen AI and bots to deflect volume and transform to a digital contact centre and improve customer experience.
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Collaborate with stakeholders to ensure successful implementation of the projects.
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Conduct UAT and provide support in facilitating requirements between Vendor, Group Tech and CS Operation.
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Deep-dive root cause analysis and implement initiatives and programs with relevant stakeholders to drive improvements of CS metrics
Requirements
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2 years of experience in business process improvement, quality management, or a related area.
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Experienced in managing projects, including planning, execution, and monitoring
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