Singapore Job Openings

MAYBANK SINGAPORE LIMITED

Senior Executive, IT Service Management

Singapore

FULL TIME

October 10, 2024

Responsibiities :-


Service Availability & Improvement
  • Contribute ideas toward preventive measures so as to address current gaps and potential point of failure;
  • Prepare trending of past incidents so as to facilitate analysis and to propose and initiate areas of service improvements;
  • Prepare & follow up on (1) Service availability & performance (2) Service Levels between IT and Business.
Recovery Management
Co-ordinate and manage recovery execution & communication.


Ensure resolution of IT related problems
  • Review and monitor IT Intra Group Outsourced service standards;
  • Monitor recovery actions;
  • Liaising with users, IT reps and Maybank Shared Services to identify and resolve problems.
Requirements
  • A good degree at at least 3 years' experience in a banking, audit, operational risk management, incident/problem management or IT related scope;
  • Good knowledge of systems processes will be preferred;
  • Possess good knowledge system functionality and technology risk;
  • Proactive in nature and able to formulate strategy and execute action items based on analysis;
  • Strong presentation and analytical skills is required;
  • Good interpersonal and communication skills;
  • Good organizational skills;
  • Self motivating individual, good team player;
  • Innovative and service oriented.
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