• Elicit, analyse, and validate the needs of business stakeholders, customers or end users
• Document business requirements (both functional and non-functional) to ensure that the full business and IT impact has been thought through
• Ability to formulate current and end state process maps utilising specific tools designed for that capability
• Design and optimise business processes to enhance efficiency and reduce costs
• Examine complex data to draw conclusions and develop actionable recommendations
• Identify business challenges and opportunities for improvement and determine solutions using understanding of business and functional requirements
• Identify and evaluate possible options to meet user requirements, think about what the impact will be and present findings to stakeholders to support decision making
• Elicit and document user acceptance testing, and validation processes to ensure the solution meets the requirements
• Act as a key point of contact between business stakeholders; Underwriting, Claims, Finance Operations, Architecture, Data and IT teams, and other relevant parties
• Update process and procedure documentation in line with changes implemented
• Analyse processes and data flows through effective engagement with the business, Architecture, Data and IT
• Help bridge the gap between business needs and technical and/or system solutions, ensuring optimal and efficient operation of businesses

• Are an analytical thinker
• Have the ability to problem solve
• Are detail oriented
• Are a critical thinker
• Are a good communicator
• Have the ability to successfully negotiate
• Good Team Player
• Effective stakeholder management

• Qualified accountant or actuarial qualification, with experience working in Finance or Insurance project delivery
• Audit experience beneficial but not essential
• Good experience working as a business analyst within financial services preferably insurance but not necessary, ideally across finance, actuarial, system and data or regulatory driven programmes.
• Experience in end to end process documentation identifying risks and controls.
• Excellent stakeholder management capabilities and the ability to influence challenging stakeholders up to executive level.
• Strong understanding of business processes and organisational structures.
• Understanding of working in change delivery, milestone and deliverables based programmes