Singapore Job Openings
NTT SINGAPORE PTE. LTD.
Senior Voice Engineer - Verint Specialist
Singapore
FULL TIME & CONTRACT
October 25, 2024
We are seeking a Voice Engineer with expertise in Verint or Workforce Optimization (WFO) systems under the Avaya platform. The selected candidate will play a crucial role in providing Level 1 to 3 support to our banking client, ensuring the seamless operation and optimal performance of their voice systems.
Key Responsibilities:
- Provide expert-level support for Verint or WFO systems deployed within an Avaya environment.
- Troubleshoot and resolve complex technical issues related to voice systems, including call recording, quality monitoring, and workforce management.
- Collaborate with internal teams and external vendors to address system integrations, upgrades, and enhancements.
- Conduct proactive monitoring and performance tuning to maintain system stability and efficiency.
- Participate in the planning, implementation, and testing of system upgrades and migrations.
- Document technical procedures, configurations, and troubleshooting steps for knowledge sharing and training purposes.
- Serve as a subject matter expert and mentor for junior team members.
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum 2 years of experience working with Verint or WFO systems in an Avaya environment.
- Proficiency in Avaya Aura Communication Manager and Avaya Application Enablement Services.
- Strong understanding of SIP, Vo IP, and telephony protocols.
- Experience with SQL databases and SQL query language.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal abilities.
- Avaya certifications (e.g., ACSS, ACIS) or Verint certifications.
- Experience working in a banking or financial services environment.
- Knowledge of regulatory compliance requirements related to call recording and voice systems (e.g., PCI DSS, GDPR).
New Job Alerts
Takeda Pharmaceutical
Senior Biotech (Suite 2)
Singapore
FULL TIME
November 7, 2024
View Job Description
GIC Investment
AVP/VP, Business Strategist, Fixed Income & Multi Asset
Singapore
FULL TIME
November 7, 2024
View Job Description
National University of Singapore
Procurement Senior Executive / Assistant Manager
Singapore
FULL TIME
November 7, 2024
View Job DescriptionArt of Entertainment Pte Ltd
Retail Sales and Marketing Executive
Singapore
FULL TIME
November 7, 2024
View Job DescriptionBUT Digital Singapore
General Manager (Sales oriented)
Queenstown Estate
FULL TIME
November 7, 2024
View Job DescriptionLooking for similar job?
Groupe Kering
ALEXANDER MCQUEEN Senior Client Advisor, Singapore
FULL TIME
August 21, 2024
View Job Description
Rapsys Technologies
Senior IT PM ( banking ) - Singapore
FULL TIME
August 14, 2024
View Job Description
Lazada
Senior Analyst, Capacity Planner (Jalan Buroh) - Singapore
August 7, 2024
View Job Description
Singapore Business Federation
(Senior) Market Advisor (South Asia, Middle East & Africa)
August 16, 2024
View Job DescriptionMPA Maritime and Port Authority of Singapore
Executive / Senior Executive (Singapore Ship Registry)
FULL TIME
August 20, 2024
View Job DescriptionSee What’s New: NTT SINGAPORE PTE. LTD. Job Opportunities
NTT SINGAPORE PTE. LTD.
Technical consultant
Singapore
FULL TIME & CONTRACT
October 21, 2024
View Job Description
NTT SINGAPORE PTE. LTD.
Automation Tester - Contract
Singapore
CONTRACT
October 17, 2024
View Job Description
NTT SINGAPORE PTE. LTD.
Functional Business Analyst
Singapore
CONTRACT
October 16, 2024
View Job Description
NTT SINGAPORE PTE. LTD.
Qlikview developer - Contract
Singapore
CONTRACT
October 7, 2024
View Job Description
NTT SINGAPORE PTE. LTD.
IT Risk Manager for Cyber Security-Contract
Singapore
CONTRACT
September 23, 2024
View Job DescriptionNew Job Alerts
Takeda Pharmaceutical
Senior Biotech (Suite 2)
Singapore
FULL TIME
November 7, 2024
View Job Description
GIC Investment
AVP/VP, Business Strategist, Fixed Income & Multi Asset
Singapore
FULL TIME
November 7, 2024
View Job Description
National University of Singapore
Procurement Senior Executive / Assistant Manager
Singapore
FULL TIME
November 7, 2024
View Job DescriptionArt of Entertainment Pte Ltd
Retail Sales and Marketing Executive
Singapore
FULL TIME
November 7, 2024
View Job DescriptionBUT Digital Singapore
General Manager (Sales oriented)
Queenstown Estate
FULL TIME
November 7, 2024
View Job Description