Apply for Tech Support Associate Role at Secretlab SG Pte Ltd

Singapore Job Openings

Secretlab SG Pte Ltd

Tech Support Associate

Singapore

FULL TIME

October 22, 2024

Secretlab is an international gaming chair brand seating over 3 million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.
You will be a valued member to our Tech team, specifically responsible for providing technical support across the organization. In this role, you will be responsible for ensuring that our team members are well-equipped with the IT equipment and systems to be effective in their roles.

Our Technical Support team is integral for ensuring that team members are well-equipped and poised to succeed in all of Secretlab’s initiatives, including collaborative efforts with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.

Responsibilities

Troubleshooting technical problems including hardware/software
Deploying equipment according to specifications of each department
Delivering a smooth IT onboarding process alongside the HR Operations and Workplace Experience team
Maintain and document inventory for all IT hardware
Configure and deployment of new software/hardware packages across the company (including basic trainings, creating of simple user guides and documentations, troubleshooting teething issues)
Deploy, maintain and support Secretlab network infrastructure

Requirements

Min. Diploma in IT or the equivalent
At least 1.5 year’s experience in a similar role preferred, candidates with relevant experiences may be considered.
Technical knowledge for Windows Server Management/Administration (Server 2016), Windows OS
- Experience in configuring and deploying DHCP, DNS, GPO
- Experience in networking (LAN configurations, switches and routers)
Practical experience Google Workspace is advantageous
Basic understanding of PC hardware set-up and configurations
Strong sense of initiative and responsibility
Able to work independently as well as in a team environment

Bonuses

Experience in a startup environment
Experience in setting up infrastructure network in office spaces

We're constantly on the lookout for talented individuals. Reach out to us at recruitment@secretlab.sg if you believe that your skill set is of value to us!

Start Date:
Immediate
Working Hours:
Mondays to Fridays, 10am - 7pm

Dress Code:
Casual
Spoken Language:
English

Benefits:

A fast-tracked career. Join the company's core team as Secretlab enters a major growth phase globally and enjoy that same dynamic growth in your career.
-open-concept office space to breed the best inter-team collaborations, fuelled by the most innovative, passionate and driven people in the industry.
-excellent employee benefits so you can work with the best frame of mind.
Lunch provided daily, with a fully stocked pantry. At Secretlab, never worry about hunger affecting your best work.
A competitive salary package, with boundless opportunities for development and growth.

Address:
Secretlab Global HQ and R&D Centre
351 Braddell Road #05-02
Singapore 579713

Phone:
6341 5032

We regret to inform you that this job opportunity is no longer available as it has expired

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