Singapore Job Openings

Secretlab SG Pte Ltd

Tech Support Associate

Singapore

FULL TIME

October 22, 2024


Secretlab is an international gaming chair brand seating over 3 million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.
You will be a valued member to our Tech team, specifically responsible for providing technical support across the organization. In this role, you will be responsible for ensuring that our team members are well-equipped with the IT equipment and systems to be effective in their roles.
Our Technical Support team is integral for ensuring that team members are well-equipped and poised to succeed in all of Secretlab’s initiatives, including collaborative efforts with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.
Responsibilities
  • Troubleshooting technical problems including hardware/software
  • Deploying equipment according to specifications of each department
  • Delivering a smooth IT onboarding process alongside the HR Operations and Workplace Experience team
  • Maintain and document inventory for all IT hardware
  • Configure and deployment of new software/hardware packages across the company (including basic trainings, creating of simple user guides and documentations, troubleshooting teething issues)
  • Deploy, maintain and support Secretlab network infrastructure
Requirements
  • Min. Diploma in IT or the equivalent
  • At least 1.5 year’s experience in a similar role preferred, candidates with relevant experiences may be considered.
  • Technical knowledge for Windows Server Management/Administration (Server 2016), Windows OS
    • Experience in configuring and deploying DHCP, DNS, GPO
    • Experience in networking (LAN configurations, switches and routers)
  • Practical experience Google Workspace is advantageous
  • Basic understanding of PC hardware set-up and configurations
  • Strong sense of initiative and responsibility
  • Able to work independently as well as in a team environment
Bonuses
  • Experience in a startup environment
  • Experience in setting up infrastructure network in office spaces

We're constantly on the lookout for talented individuals. Reach out to us at recruitment@secretlab.sg if you believe that your skill set is of value to us!
Start Date:
Immediate

Working Hours:
Mondays to Fridays, 10am - 7pm

Dress Code:
Casual

Spoken Language:
English

Benefits:
  • A fast-tracked career. Join the company's core team as Secretlab enters a major growth phase globally and enjoy that same dynamic growth in your career.
  • A workplace for millennials
  • -open-concept office space to breed the best inter-team collaborations, fuelled by the most innovative, passionate and driven people in the industry.
  • Health, vision and dental care
  • -excellent employee benefits so you can work with the best frame of mind.
  • Lunch provided daily, with a fully stocked pantry. At Secretlab, never worry about hunger affecting your best work.
  • A competitive salary package, with boundless opportunities for development and growth.
Address:
Secretlab Global HQ and R&D Centre
351 Braddell Road #05-02
Singapore 579713

Phone:
6341 5032

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