Singapore Job Openings
Secretlab SG Pte Ltd
Associate, Customer Support
Singapore
FULL TIME
November 1, 2024
Secretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.
You will be a valued member in our world-class customer support team, responsible for ensuring impeccable support for our global customer base across more than 60 countries. The incumbent will be responsible for enhancing Secretlab’s brand awareness and loyalty, approaching each valued customer with tactfulness and an expert understanding of our products and services.
You will be a valued member in our world-class customer support team, responsible for ensuring impeccable support for our global customer base across more than 60 countries. The incumbent will be responsible for enhancing Secretlab’s brand awareness and loyalty, approaching each valued customer with tactfulness and an expert understanding of our products and services.
Our Customer Support team is an integral function in ensuring the success of both Secretlab and our collaborative efforts with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.
Responsibilities
- Responsible for daily customer relations to support Secretlab’s vision of providing unparalleled world-class customer service support to both local and overseas customers. You will also be required to liaise with multiple overseas logistics partners to resolve issues.
-
Provide quality customer service, including interacting with customers, answering large and complex volumes of customer enquiries/issues via email(80%), live-chat and over the phone ensuring customer satisfaction.
- Acquire multiple product knowledge to enhance ability to understand customer needs across different products and regions.
- Take ownership of customers’ inquiries and issues by following through effectively and efficiently to ensure timely resolution, as well as following up and handling post-sales servicing/warranty related issues.
- Documentation of issues, as well as following up and arrangement of post-sales servicing/warranty related issues.
- Daily ad-hoc tasks. Additional job scopes and responsibilities to be taken on with time, based on strength and performance.
Requirements
-
This role requires someone who is innately customer-centric, passionate about creating great brand experience & understands how customer engagement is crucial for the brand’s growth and loyalty.
- Possess emotional maturity and passion for customer service
- Decisive, action-oriented, results-focused, able to work independently and able to handle diverse situations.
- Driven and customer-oriented - with the ability to adapt/respond to different types of characters. You need to be tolerant, exhibit empathy and be patient.
-
Possesses at least a Diploma/Advanced/Higher/Graduate Diploma in any field. Very strong proficiency in written and spoken English with excellent email writing and etiquettes.
- Able to communicate effectively on both technical and non-technical topics to customers and team members.
Bonuses
- Good command of spoken Mandarin is a plus.
- Work experience in the customer service sector is a major plus.
We're constantly on the lookout for talented individuals. Reach out to us at recruitment@secretlab.sg if you believe that your skill set is of value to us!
Start Date:
Immediate
Working Hours:
Mondays to Sundays, 1030am - 730pm
Choose 5 Days
Dress Code:
Casual
Spoken Language:
English
Immediate
Working Hours:
Mondays to Sundays, 1030am - 730pm
Choose 5 Days
Dress Code:
Casual
Spoken Language:
English
Benefits:
- A fast-tracked career. Join the company's core team as Secretlab enters a major growth phase globally and enjoy that same dynamic growth in your career. A workplace for millennials
- -open-concept office space to breed the best inter-team collaborations, fuelled by the most innovative, passionate and driven people in the industry. Health, vision and dental care
- -excellent employee benefits so you can work with the best frame of mind.
- Lunch provided daily, with a fully stocked pantry. At Secretlab, never worry about hunger affecting your best work.
- A competitive salary package, with boundless opportunities for development and growth.
Address:
Secretlab Global HQ and R&D Centre
351 Braddell Road #05-02
Singapore 579713
Phone:
6341 5032
Secretlab Global HQ and R&D Centre
351 Braddell Road #05-02
Singapore 579713
Phone:
6341 5032
New Job Alerts
National University of Singapore
Procurement Senior Executive / Assistant Manager
Singapore
FULL TIME
November 7, 2024
View Job Description
GIC Investment
AVP/VP, Business Strategist, Fixed Income & Multi Asset
Singapore
FULL TIME
November 7, 2024
View Job Description
Takeda Pharmaceutical
Senior Biotech (Suite 2)
Singapore
FULL TIME
November 7, 2024
View Job DescriptionLooking for similar job?
CGS INTERNATIONAL SECURITIES SINGAPORE PTE. LTD.
Associate,Singapore Instituititonal Platforms
Singapore
FULL TIME
August 23, 2024
View Job Description
Secretlab SG Pte Ltd
Associate, Global Fulfilment (Inventory Operations)
Singapore
FULL TIME
August 23, 2024
View Job Description
See What’s New: Secretlab SG Pte Ltd Job Opportunities
Secretlab SG Pte Ltd
Senior Community Manager
Singapore
FULL TIME
November 1, 2024
View Job Description
Secretlab SG Pte Ltd
Associate, Customer Support
Singapore
FULL TIME
November 1, 2024
View Job Description
Secretlab SG Pte Ltd
Associate, Global Integrated Marketing
Singapore
FULL TIME
November 1, 2024
View Job Description
Secretlab SG Pte Ltd
Associate, Product Compliance
Singapore
FULL TIME
November 1, 2024
View Job Description
Secretlab SG Pte Ltd
Specialist, Demand Planning
Singapore
FULL TIME
October 22, 2024
View Job DescriptionNew Job Alerts
National University of Singapore
Procurement Senior Executive / Assistant Manager
Singapore
FULL TIME
November 7, 2024
View Job Description
GIC Investment
AVP/VP, Business Strategist, Fixed Income & Multi Asset
Singapore
FULL TIME
November 7, 2024
View Job Description
Takeda Pharmaceutical
Senior Biotech (Suite 2)
Singapore
FULL TIME
November 7, 2024
View Job Description