Singapore Job Openings
Secretlab SG Pte Ltd
Aftersales Quality Engineer
Singapore
FULL TIME
October 22, 2024
Secretlab is an international gaming chair brand seating over 3 million users worldwide, with our key markets in the United States, Europe, and Singapore, where we are headquartered.
You will be a valued member of our Global Quality team, managing the after-sales quality of Secretlab’s award-winning products used by our global customers across over 60 countries. You will be the Quality team's main point-of-contact to internal stakeholders, responsible for resolving technical aftersale issues in collaboration with our customer support and logistics team. Additionally, you will take on Electrical-related system or component matters with the opportunity to grow into a dedicated subject matter expert (SME) for electrical systems.
You will be a valued member of our Global Quality team, managing the after-sales quality of Secretlab’s award-winning products used by our global customers across over 60 countries. You will be the Quality team's main point-of-contact to internal stakeholders, responsible for resolving technical aftersale issues in collaboration with our customer support and logistics team. Additionally, you will take on Electrical-related system or component matters with the opportunity to grow into a dedicated subject matter expert (SME) for electrical systems.
Our Product team is involved with all Secretlab’s industry-leading designs, including collaborative efforts with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.
Responsibilities
- Serve as the internal liaison for escalated customer inquiries and concerns regarding products after purchase, ensuring issues are addressed promptly and effectively.
- Diagnose and resolve product-related issues reported by customers, coordinating with relevant internal departments to ensure comprehensive solutions are implemented.
- Take ownership of electrical system or component-related matters, providing in-depth analysis and troubleshooting support for issues involving power supplies, control systems, and other electrical components.
- Oversee the management of warranty claims, including thorough documentation, assessment of claims, and coordination with cross-functional teams to guarantee timely and accurate resolutions.
- Collaborate closely with planners to maintain optimal levels of spare parts inventory, ensuring the availability of components needed for customer replacements.
- Arrange for the recall of defective or failed products back to the factory for in-depth failure analysis, working with engineering and quality teams to identify root causes and implement corrective actions.
- Prepare and deliver detailed reports on after-sales activities, including analysis of common issues, resolution times, and other relevant after-sales performance metrics.
- Partner with quality engineers, design teams, and other key stakeholders to relay customer feedback and insights, contributing to the ongoing improvement and development of products and services.
- Develop expertise in electrical systems, offering guidance and support across departments for ongoing and future projects.
Requirements
- Bachelor's degree in engineering, preferably in Electrical, Electronics or Industrial engineering.
- Proficiency in Microsoft Excel and strong data analysis skills, with the ability to organize, manage, and interpret data to support quality-related decisions and process improvements.
- Demonstrated analytical and problem-solving skills, with the ability to collect and analyze data to support informed decisions and process improvements.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage stakeholders at all levels of the organization.
- A detail-oriented mindset with a focus on accuracy and precision in all quality-related activities.
- Ability to plan, prioritize, and manage multiple projects and tasks within defined timelines.
- Proficiency in both written and verbal communication skills in English and Mandarin (for collaboration with Mandarin-speaking suppliers or vendors).
- Ability to travel for business.
Bonuses
- High interest and familiarity with the esports and gaming industry
We're constantly on the lookout for talented individuals. Reach out to us at recruitment@secretlab.sg if you believe that your skill set is of value to us!
Start Date:
Immediate
Working Hours:
Mondays to Fridays, 9am - 6pm
Dress Code:
Casual
Spoken Language:
English and Mandarin
Immediate
Working Hours:
Mondays to Fridays, 9am - 6pm
Dress Code:
Casual
Spoken Language:
English and Mandarin
Benefits:
- A fast-tracked career. Join the company's core team as Secretlab enters a major growth phase globally and enjoy that same dynamic growth in your career. A workplace for millennials
- -open-concept office space to breed the best inter-team collaborations, fuelled by the most innovative, passionate and driven people in the industry. Health, vision and dental care
- -excellent employee benefits so you can work with the best frame of mind.
- Lunch provided daily, with a fully stocked pantry. At Secretlab, never worry about hunger affecting your best work.
- A competitive salary package, with boundless opportunities for development and growth.
Address:
Secretlab Global HQ and R&D Centre
351 Braddell Road #05-02
Singapore 579713
Phone:
6341 5032
Secretlab Global HQ and R&D Centre
351 Braddell Road #05-02
Singapore 579713
Phone:
6341 5032
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